Apparel Operations Lead

DICK'S Sporting Goods; Jersey City (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Benefits

Job summary

The Lead at DICK'S Sporting Goods serves as the in-store expert for their department, guiding teammates and delivering outstanding service to customers. Working with store leadership, the role focuses on executing brand standards, coaching staff, and building a people-first culture.

Responsibilities include assisting with hiring, onboarding, coaching, and ensuring compliance with safety and loss prevention policies, while creating an inclusive, high-performing team in a fast-paced retail

Qualifications

• Previous retail sales experience preferred.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Lead by example to deliver exceptional customer service.
• Assist with interviewing and onboarding of teammates.
• Ensure brand standards and floor presentation are maintained.
• Coach and develop teammates to improve performance.
• Plan daily tasks and workflow in collaboration with store leadership.
• Uphold safety, loss prevention and standard operating procedures.

Skills

Retail sales experience

Team leadership

Customer service

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business / department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
• Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.
• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
• Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, where applicable.
• Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.
• Prioritizes coaching and developing oneself and others; provides hands‑on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).
• Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.
• Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures.
• Maintains confidentiality of all Company information.
• Takes an all‑hands‑on‑deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Qualifications

Flexible availability - including nights, weekend, and holidays.

• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $20.00 - $28.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.