Apparel Customer Experience Specialist

Kroger Family of Companies; Fort Worth (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Fort Worth, TX is seeking team members to deliver outstanding customer service and maintain a safe, clean department environment. You will assist with product knowledge, stocking, and merchandising while meeting deadlines and following policies.

Responsibilities include answering customer questions, maintaining displays, and adhering to safety standards. The role requires basic math skills and a minimum age of 18, with a high school diploma preferred.

Qualifications

• Must be able to meet the minimum physical demands of the position.
• Knowledge of basic math: counting, addition, and subtraction.
• Minimum 18 years of age.
• High school diploma or equivalent (desired).

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Observe scheduled shift operating hours.
• Adhere to all local, state and federal health and civil codes.
• Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
• Demonstrate creative merchandising.
• Keep displays fully stocked and conditioned according to department standards.
• Be aware of arrival dates of products.
• Maintain workload to guarantee that production deadlines are met.
• Receive and utilize all bulletins, announcements, and special programs to assist with creating additional sales.
• Complete all paperwork according to company policy.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, associate and customer engagement rules are being followed.
• Promote sales through intercom announcements.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Basic math

Customer service orientation

Communication skills

Education

High school diploma or equivalent

Job description

Kroger Family of Companies in Fort Worth, TX is seeking team members to deliver outstanding customer service and maintain a safe, clean department environment. You will assist with product knowledge, stocking, and merchandising while meeting deadlines and following policies.

Responsibilities include answering customer questions, maintaining displays, and adhering to safety standards. The role requires basic math skills and a minimum age of 18, with a high school diploma preferred.