APPAREL/CASHIER

Fred Meyer; Springfield (OR); On-site; USD 24,000 - 32,000; Part time

Job summary

Fred Meyer in Oregon is seeking a Courtesy Clerk to support customer service at the checkout and throughout the store. You will greet customers, assist with product questions, and help maintain a clean, welcoming shopping environment.

The role emphasizes accurate cash handling, efficient transactions, and adherence to safety policies while providing excellent service to customers in a fast-paced retail setting in Springfield.

Qualifications

• Must successfully complete checker training.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.

Responsibilities

• Process customer transactions quickly, accurately, and efficiently.
• Greet customers and assist with questions about products.
• Maintain a clean checkout area and store entrance.
• Adhere to cash handling procedures and report discrepancies.
• Follow checkout procedures, scan items, and operate the POS system.
• Observe scheduled shift operating hours.
• Follow company safety and loss prevention policies.
• Assist customers and coworkers to create a welcoming environment.

Skills

Checker training

Stress management

Communication skills

Basic math

Physical requirements

18+ age requirement

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• Successfully completed checker training
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Must be able to meet the minimum physical demands of the position
• Must be 18 or older

Desired

• High school diploma or equivalent
• Customer service experience
• Courtesy Clerk
• Second language: speaking, reading and/or writing
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the the store.
• Gain and maintain knowledge of products sold within the store and be able to respond to questions and make suggestions about products.
• Responsible for being visible, friendly, and actively greeting, engaging and assisting customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Observe scheduled shift operating hours.
• Receive accurate payment for merchandise; makes change; processes checks, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties.
• Understand the Point of Sale system, and handle various tenders, rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Record the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad.
• Understand and adhere to the company's cash handling procedures and work honestly and effectively to control loss.
• Understand and adhere to guidelines on restricted sale items, such as Alcohol, Tobacco, Fireworks, and Videos.
• Follow procedures to limit shrink such as, but not limited to: checking for bottom of basket, scanning all items to ensure proper balance on hand, avoid manual hand rings, and close the loop procedures.
• Able to complete transactions in the time allotted to ensure productivity beach marks are met.
• Report pricing discrepancies as directed by company policy.
• Stay current with present, future, seasonal and special ads.
• Offer and/or mention to customers all company directives such as Kroger Personal Finance, fundraising requests, customer service surveys, fuel points.
• Keep checkout area clean by wiping down all surfaces.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Adhere to all local, state and federal laws, and company guidelines.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.