API Technical Analyst

TechDigital Group; Charlotte (NC); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Analyst with a strong foundation in operational support and infrastructure components. In this role, you will leverage your expertise in Java, web servers, and Kubernetes to ensure the seamless functioning of various channels, including web and mobile. Your understanding of channel technologies and architecture will be crucial in planning and executing test cases, especially during critical traffic management periods. This position offers a unique opportunity to contribute to the reliability and performance of essential services while collaborating with a dynamic team in a fast-paced environment. If you are ready to take on challenges and make a significant impact, this role is for you.

Qualifications

• Experience in operational support for web, mobile, and contact center channels.
• Understanding of channel technologies and architecture.
• Exposure to infrastructure components and monitoring tools.

Responsibilities

• Assist in planning and executing test cases for alternate site connectivity.
• Work on weekends to execute throttle traffic to channels.
• Support channels from alternate data centers.

Skills

Operational prod support skills

Java

Web Server

API

Kubernetes

Infrastructure components understanding

Monitoring tools (Splunk/Dynatrace)

AWS

Tools

Load balancers

API gateway

CDN (Akamai)

Job description

So here is what I am looking for:

1. Operational prod support skills supporting channels (web/mobile/contact center/IVR)
2. Some experience in planning and execution of running channels from alternate data center
3. Understanding of channel technologies (web/ui/api) and channel architecture (T1/T2/Tier 3 layers.. how they work etc)

Knowledge/Skills:

1. Some exposure to infrastructure components like Load balancers/API gateway/CDN.. Akamai for traffic distribution
2. Monitoring tools (splunk/Dynatrace).. don't have to be expert, but should have exposure
3. Knowledge of web servers, Kubernetes (cloud openshift if possible)
4. Some AWS if possible
5. Writing test cases on how to test channels/components out of alternate site (testing / success criteria/ connectivity from alternate site to primary site.. call it leak)
6. Assist with planning and execution of test cases until PT date
7. Will need to work a few hours on weekends since we will execute the throttle traffic to channels during the weekend

Mandatory skills for the Analyst - Java, Web Server, API, Kubernetes/OpenShift with end-to-end understanding of how applications are architected and understanding of infrastructure components