API IT Solutions Analyst II - Remote

CSAA; Ohio; Teletrabalho; USD 49 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-first culture

Flexible workplace

Annual bonus eligibility up to 7% of

Resumo da oferta

CSAA Insurance Group (CSAA IG) is hiring an API IT Solutions Analyst II — Remote. You will deliver enterprise APIs powering sales, service, and claims. You will onboard partners to our API ecosystem, troubleshoot issues, and ensure seamless integrations across digital and agency channels.

You will capture business needs, translate them into technical specs, author API docs, and drive cross‑domain collaboration with architects and developers to align solutions with business goals.

Qualificações

• Bachelor's degree or equivalent mix of education and experience in a related field.
• 3-5 years of system documentation experience and/or technical writing.
• Ability to create non-functional requirements and translate business requirements into non-functional requirements.
• Solid understanding of development, QA and integration methodologies.

Responsabilidades

• Collaborate with BRM/BRMC, BSA and PM to understand needs and translate into technical requirements.
• Coordinate with project managers to ensure timelines and milestones are met.
• Develop and maintain SOPs for consistency and efficiency.
• Create, update and maintain documentation including requirements, design and user stories.
• Assist with UAT and training materials for system rollouts.
• Analyze data and contribute to reports and dashboards to support decisions.

Conhecimentos

System documentation

Technical writing

Non-functional requirements

Requirements translation

Development lifecycle

Formação académica

Bachelor's degree in Computer Science / Information Systems or related field

Descrição da oferta de emprego

Thank you for considering opportunities with us!

Job Title

API IT Solutions Analyst II - Remote

Requisition Number

R8058 API IT Solutions Analyst II - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for an IT Solutions Analyst II- Remote

Your Role

We're looking for motivated, innovative professionals who think big, move fast, and are passionate about delivering service excellence.

As an API IT Solutions Analyst II, you will play a critical role in delivering enterprise APIs that power mission-critical applications across sales, service, and claims-supporting both digital and agency channels. You'll work closely with internal and external partners to onboard them to our API ecosystem, troubleshoot issues, and ensure seamless integration experiences.

Your Work

• Collaborate with Business Relationship Management/Consultants (BRM/BRMC), Business Solutions Analysts (BSA)/Other business partners, Project Managers (PM), Developers and Quality Assurance (QA) and other IT partners as needed:
• Work closely with BRM/BRMC and BSA to understand needs, collect business requirements, and translate them into technical requirements.
• Coordinate with project managers to ensure project timelines and milestones are met.
• Develops and maintains comprehensive Standard Operating Procedures (SOPs) to ensure consistency and efficiency in processes.
• Identifies and coordinates interdependencies across multiple domains, ensuring seamless integration and alignment of efforts.
• Leads and accelerates the delivery of projects and initiatives, driving them to successful completion within set timelines.
• Author API mapping sheets, API specs,
• Cultivates and sustains strong, collaborative relationships with various domains and key contributing partners, such as the AI Council, Architecture Review Committee (ARC), and others, to foster a cohesive and supportive work environment.
• Collaborate with Architects, Developers and others as needed to ensure technical solutions align with business objectives.

Provide Subject Matter Expertise

• Serve as a go-to resource for business partners, providing in-depth knowledge of the applications and platforms.
• Review and provide feedback on documentation created by other analysts to ensure accuracy and completeness.
• Regularly update BRM/BRMC, BSA and PM on the status of issues and risks.

Ensure Accurate Translation and Traceability of Business Requirements into Technical Requirements

• Collaborate as needed with BSA and other business partners to capture all vital business needs by employing Business Requirements Document (BRD)
• Validate the technical requirements support the business requirements, delivering expected features and functionality

Create, Maintain and Update Documentation

• Create and maintain comprehensive documentation, including technical requirements, design, user stories, and acceptance criteria
• Collaborate with Architects and Solution Designers and own the creation of clear and concise technical specifications and documentation, to include items such as systems mapping, data flow mapping, database queries, table updates etc.
• Ensure that all documentation is up-to-date and accessible to relevant partners.

Assist with Business Involvement in Testing and Training

• Assist with user acceptance testing (UAT) sessions.
• Assist with development and delivery of systems related training materials and sessions to help users effectively use new or enhanced applications.

Perform Data Analysis and Reporting

• Extract, analyze, and interpret data to support business decisions and project outcomes.
• Contribute to reports and dashboards to track project progress and performance metrics.

Required Experience, Education and Skills

• Bachelor's degree in related area (Computer Science, Information Systems or other related field) or an equivalent combination of education and experience
• 3 -5 years System documentation experience and/or technical writing
• Ability to create non-functional requirements and translate business requirements into non-functional requirements
• Solid understanding of development, quality assurance and integration methodologies
• Ability to trace given transactions through a sophisticated system and document how systems and overlapping processes interact

What would make us excited about you?

• Working knowledge of industry practices and CSAA IG policies and the ability to develop a clear understanding of the company's key functional processes and resources
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition

We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth

We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.

Flexible Workplace

We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.

Inclusion and Belonging

An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability

As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [e-mail]

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

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The national average hourly rate for this position is $35.72-$39.69. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $35.72-$47.63. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.Colorado Specific Job Range :$74,295.00 - $90,600.00This job posting will be unposted on Fri, 13 Nov 2026.