API Gateway & Siteminder Support Lead (Mentor)

Cloud Analytics Technologies, LLC; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading technology services firm in Chicago is looking for a Subject Matter Expert (Support & Ops) to oversee incident resolution and enhance customer satisfaction. The ideal candidate will have strong analytical skills and be proficient utilizing CA API Gateway and CA Siteminder. Responsibilities include mentoring team members, ensuring compliance with SLAs, and improving service delivery through effective communication and documentation. This role offers a dynamic work environment and opportunities for professional development.

Qualifications

• Optional certifications in CA API Gateway and CA Siteminder preferred.
• Experience in incident management and resolution is a must.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Ensure on-time resolution of escalated incidents using CA tools.
• Mentor team members on best practices in API security.
• Enhance customer satisfaction through active participation in service delivery improvement.
• Perform root cause and trend analyses to guide operational decisions.

Skills

Proficient in CA API Gateway (Layer 7)

Strong analytical skills

Excellent communication skills

Familiarity with identity management principles

Mentoring abilities

Tools

CA Siteminder

Job description

A leading technology services firm in Chicago is looking for a Subject Matter Expert (Support & Ops) to oversee incident resolution and enhance customer satisfaction. The ideal candidate will have strong analytical skills and be proficient utilizing CA API Gateway and CA Siteminder. Responsibilities include mentoring team members, ensuring compliance with SLAs, and improving service delivery through effective communication and documentation. This role offers a dynamic work environment and opportunities for professional development.