Apartment Resident Manager

RHF (Retirement Housing Foundation); Poway (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Employee assistance program

Eligible for an on-site one-bedroom apartment

Job summary

RHF (Retirement Housing Foundation) is looking for an Apartment Resident Manager for Los Arcos Senior Housing in Poway, CA. This role involves overseeing the management of a senior apartment community, ensuring compliance with affordable housing regulations, and addressing resident concerns. Candidates should have at least 2 years of property management experience, strong communication skills, and be committed to fostering a supportive environment for residents. The role offers competitive pay and the benefit of an on-site one-bedroom apartment.

Qualifications

• Minimum of 2 years of experience in property management, preferably in affordable housing.
• Experience working with HUD and other affordable housing programs preferred.
• Familiarity with property management software is a plus.

Responsibilities

• Supervise day‑to‑day operations ensuring property is safe.
• Conduct property tours, screen rental applications.
• Ensure compliance with affordable housing regulations.
• Assist with rent collection and financial reports.

Skills

Organizational skills

Multitasking

Communication skills

Problem-solving skills

Leadership skills

Education

High school diploma or equivalent

Experience in property management

Tools

Microsoft Office Suite

Property management software (e.g., Yardi, RealPage)

Job description

Summary

The Apartment Resident Manager at Los Arcos Senior Housing in Poway, CA is responsible for the overall management and daily operations of the 183‑unit senior apartment community. This includes overseeing leasing activities, coordinating maintenance, ensuring compliance with affordable housing regulations, and fostering a welcoming and supportive environment for residents. The Resident Manager plays a key role in maintaining property standards and delivering exceptional services, particularly to seniors and low‑income residents. This position includes an on‑site one‑bedroom apartment for the Manager.

Duties and Responsibilities

Property Management

• Supervise and manage the day‑to‑day operations of Los Arcos Senior Housing, ensuring the property is well‑maintained and safe.
• Coordinate maintenance and repair activities with the maintenance team and external contractors, ensuring the timely resolution of work orders.
• Conduct routine property inspections to maintain cleanliness, safety, and compliance with local regulations.
• Oversee unit turnovers, ensuring that apartments are prepared for new residents in a timely manner.
• Enforce community rules and policies, creating a peaceful and supportive living environment for all residents.

Leasing and Resident Relations

• Serve as the primary point of contact for prospective residents, providing information on available units, lease terms, and community amenities.
• Conduct property tours, screen rental applications, and assist with lease execution, ensuring compliance with affordable housing regulations.
• Facilitate the move‑in and move‑out processes, conducting inspections and preparing necessary documentation.
• Address resident inquiries and complaints in a professional and timely manner, resolving conflicts and fostering positive relationships.
• Promote resident retention through engagement, effective communication, and community‑building activities.

Compliance and Record Keeping

• Ensure compliance with HUD, LIHTC, and other affordable housing program requirements, including income verification, annual recertifications, and occupancy standards.
• Maintain accurate resident files and property records, ensuring they are audit‑ready.
• Stay informed of changes in affordable housing regulations to ensure the property remains compliant with all relevant laws and policies.
• Assist with regulatory audits and inspections by providing necessary documentation and reports.

Financial Management

• Assist with rent collection, managing delinquencies in accordance with affordable housing guidelines.
• Work with the Regional Property Manager to manage the property’s operating budget and control expenses.
• Assist in preparing financial reports and occupancy reports for RHF and regulatory agencies.

Qualifications

Education and Experience

• High school diploma or equivalent required; or equivalent experience in property management, business administration, or a related field preferred.
• Minimum of 2 years of experience in property management, preferably in affordable housing or senior living.
• Experience working with HUD and other affordable housing programs preferred.
• Familiarity with property management software (e.g., Yardi, RealPage) is a plus.

Skills and Abilities

• Strong organizational and multitasking skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Strong problem‑solving abilities and the capacity to resolve resident concerns professionally.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
• Ability to work independently and as part of a team, with strong leadership skills.

Other Requirements

• This position requires the selected candidate to reside on‑site as part of their role.
• Ability to work a flexible schedule, including occasional evenings and weekends.
• Valid driver’s license and reliable transportation.
• Must pass background and credit checks in accordance with company policy.

Physical Demands and Work Environment

• Work involves walking, standing, and occasional lifting when conducting property inspections or assisting with unit turnovers.
• Must be able to sit or stand for extended periods and use office equipment.
• The work environment typically includes a combination of office and on‑site tasks, with occasional exposure to outdoor elements during property inspections.

Compensation

Actual base salary considers several factors including but not limited to geography, job‑related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non‑exempt and will be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for this position is $23.00–$25.00 per hour.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and voluntary supplemental life insurance
• Eligible for a 1‑Bedroom apartment on‑site