Job Summary
The Apartment Manager at Guadalupe Senior Apartments, a 36‑unit affordable housing community for adults 62+ in Denver, CO, oversees daily operations, ensures resident satisfaction, and maintains compliance with all applicable housing regulations.
Responsibilities
Property Management
- Oversee all aspects of daily operations for the Miracle Manor, including leasing, resident relations, and facilities management.
- Ensure compliance with federal, state, and local housing regulations, including HUD requirements.
- Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.
- Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventive maintenance to ensure the property is safe and well‑maintained.
- Conduct regular inspections of the property, common areas, and individual units to ensure compliance with safety, cleanliness, and housing standards.
- Review and approve purchase orders, invoices, and other financial documents related to property operations.
Leasing and Occupancy
- Manage leasing activities, including marketing available units, conducting tours, and processing applications.
- Ensure all lease agreements comply with RHF policies and affordable housing regulations.
- Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.
- Coordinate move‑ins and move‑outs, ensuring that vacant units are prepared promptly for new residents.
- Work with prospective residents to ensure that eligibility requirements for senior and affordable housing are met.
Resident Relations
- Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.
- Address resident concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well‑being of all residents.
- Serve as a liaison between residents and RHF leadership, communicating concerns, suggestions, and feedback.
- Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment.
- Work closely with the Resident Service Coordinator to ensure residents have access to necessary social and supportive services.
Compliance and Reporting
- Ensure compliance with HUD, and other affordable housing program regulations, including income certifications and annual recertifications.
- Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required by RHF leadership and regulatory agencies.
- Coordinate and oversee audits, inspections, and reviews by regulatory bodies or funding sources, ensuring that the property meets all standards and guidelines.
- Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency.
Qualifications
Education and Experience
- High school diploma or equivalent required; experience in property management, business administration, or a related field preferred.
- 3+ years of experience in property management, preferably in senior living, affordable housing, or multifamily housing environments.
- Experience with HUD, and other affordable housing programs preferred.
- Experience managing budgets, financial reporting, and property operations.
Skills and Abilities
- Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.
- Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners.
- Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem‑solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs.
- Ability to work independently and prioritize tasks in a fast‑paced environment.
Other Requirements
- Ability to work flexible hours, including weekends and evenings, as needed.
- Must pass all pre‑employment screening requirements, including reference verification.
Physical Demands and Work Environment
- Work is primarily in an office setting but may require property tours and physical inspections of units and common areas.
- Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity.
- Must be able to lift up to 25 lbs. and occasionally perform physical tasks related to property management.
- The work environment is typically climate‑controlled but may involve exposure to various weather conditions when conducting outdoor inspections or activities.
Compensation
Base hourly pay range $25.00–30.00. The position is non‑exempt and may be eligible for overtime pay in accordance with federal and state law.
Benefits
- Competitive pay
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan
- Employee assistance and more
- Term life and voluntary supplemental life insurance