Apartment Maintenance Service Technician (M3)

smcexternalcareers; Hillcrest Heights (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

SMC is seeking a Service Technician to ensure community assets meet company standards and laws. You will diagnose problems, perform repairs and provide hands-on troubleshooting across HVAC, electrical, plumbing, carpentry, drywall, masonry, and appliances.

The role includes documenting service requests, maintaining supplies, and on-call rotation. Candidates should have strong customer service, clear written/verbal communication, and the ability to lift up to 80 pounds.

Qualifications

• Three years of experience in a maintenance-related field.
• Strong customer service and communication skills.
• Ability to document service requests and keep neat records.
• Knowledge of HVAC, electrical, plumbing, carpentry, drywall, masonry, and appliances.

Responsibilities

• Address, follow up and document service requests.
• Maintain inventory of supplies.
• Perform preventive maintenance on HVAC units.
• Complete scheduled preventive maintenance inspections.
• Participate in on-call rotation.
• Make repairs to grounds and drainage.
• Ensure all work and documentation comply with quality standards.
• Maintain personal tools per SMC checklist.
• Address emergency maintenance as needed.
• Perform other duties as assigned by manager.

Skills

Customer service

Communication

Record keeping

Directions follow

Technology use

Safety awareness

Math & measurement

Lifting 80 lbs

HVAC knowledge

Electrical

Plumbing

Carpentry

Drywall & masonry

Tools

Hand tools

Job description

On-Call. 50% live on discount available.

WHAT WE ARE LOOKING FOR:

We're seeking a Service Technician with whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for ensuring the physical asset of the community meet both the company standards and applicable laws. As technician, you'll be diagnosing problems and making repairs. You will provide hands on and trouble-shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, Masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Address, follow up and document service requests
• Maintain an inventory of adequate supplies
• Perform preventive maintenance on fan coil and convector HVAC unit
• Complete additional preventive maintenance inspections as scheduled
• Participate in on-call rotation as scheduled
• Make repairs to grounds and drainage
• Ensure all work and documentation comply with internal quality control standards
• Maintain personal supply of tools as designated by SMC's Tool Checklist
• Address emergency maintenance as needed
• Perform other duties as assigned by manager or supervisor
• Contribute to community and company engagement efforts

JOB KNOWLEDGE & SKILLS:

• Superb customer service skills
• Strong written and verbal communication skills
• Ability to keep neat and accurate records
• Capacity to understand and follow directions
• Competence with technology
• Knowledge of current occupational hazards
• Safety consciousness
• Understanding of basic mathematical and measurement principles
• Ability to lift 80 pounds to the shoulder and carry
• Ability to effectively and efficiently complete the following functions:

• Electrical
  • De-energize, test, and safely repair or replace switch and load devices, fuses, and appliances up to 40 amps
• Plumbing
  • Unclog drains of all types
  • Repair and replace all plumbing and trim fixtures and their components
  • Sweat copper pipe up to ¾\"
  • Install, repair and replace drain, waste, and vent piping of all materials
  • Perform preventive maintenance on electric and gas-fired water heaters
  • Repair and replace domestic water pipes up to ¾\", including valves
• Carpentry
  • Repair and replace wood cabinets, counter tops and vanities
  • Caulk doors, windows and floors
  • Install and repair closet doors
  • Install stair treads
  • Install patio door rollers, locks, Charlie bars, security pins and patio screen rollers
  • Install thresholds
  • Repair and replace floor tile, sheet vinyl and wood floors
  • Repair and replace wooden trim and vinyl cove base, chair rail, quarter round and crown molding
  • Repair and replace underlayment and sub-floor
  • Repair and replace wood framing members
• Ceramic/Drywall
  • Remove and replace grout and caulking\
  • Repair and replace ceramic tiles on walls and floors
  • Repair and replace drywall
  • Install bathroom fixtures
  • Properly address moisture-damaged materials

• Three years of experience in maintenance related field(s)
• Successful completion of Basic Electric class offered at SMC internal training facility
• Successful completion off all other basic maintenance classes offered internally and all on-the-job training within one year of hire date