Apartment Maintenance Manager

AIR Communities; Revere (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

$70k–$75k salary plus 15% bonus

Monthly bonus up to $250 for customerS

Live on-site housing option

Rent discount 25% at AIR community

401(k) up to 6% match

Paid parental leave up to 16 weeks

Tuition assistance 100% reimbursement

Paid community service hours (15 per年)

Commuter benefits

Pet insurance

Insurance: medical, dental, vision, CI

Job summary

AIR Communities is seeking a Service/Maintenance Manager to lead a team and oversee maintenance across apartment communities. You will drive resident satisfaction, manage budgets, and ensure compliance with AIR procedures and safety standards.

On-site housing options and performance bonuses are available as part of the compensation package. The role emphasizes turning units quickly, coordinating trades, and delivering top-tier customer service while guiding a team of three direct reports through

Qualifications

• 3+ years of experience in technical maintenance and facilities management (property/ Hospitality/retail)
• Proven ability to lead a team and manage multiple tasks
• Strong communication and problem-solving skills

Responsibilities

• Lead and develop a team of 3 direct reports
• Provide exemplary service to residents and team members
• Ensure property compliance with AIR operating procedures and safety standards
• Manage budget to maximize ROI while maintaining quality and service
• Coordinate make-ready processes and move-in/move-out inspections
• Oversee vendor and on-site maintenance activities and scheduling
• Conduct final unit walkthroughs to meet leasing standards

Skills

Team leadership

Customer service oriented

Mechanical aptitude

Troubleshooting

Communication

Job description

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

Service/Maintenance Managers make our apartment communities a great place to live. We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home.

AIR Communitiesuses industry leading technology for a modern approach to maintenance so our Maintenance Teams can help as many residents as possible each day. Whether you are turning an apartment to create the perfect move-in experience for new residents or resolving service requests to ensure that our current residents feel at home, every day is filled with new challenges.

What We Offer

AIR offers attractive compensation packages that reward performance including:

• Expected pay rate of $70,000 to $75,000annually + 15% target bonus opportunity.You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Monthly Customer Service Satisfaction Bonuses. Service Managers who excel at consistently providing positive resident experiences can earnup to $250 per month and renewal split bonuses.
• An Apartment Benefit option is availableto live on-site at the community you are working. The market rent is included as additional income to your base salary and automatically applied to the 100% of the rent cost. Income taxes apply to 80% of the rent cost, as it is considered taxable income.The unit will be selected and approved by Operations leadership based on availability.(certain exclusions apply, specific unit is based on availability and must be approved by operations leadershipand an application is required).
• AdditionalBenefits listed below.

What You Will Do

• Lead and develop a team of 3direct reports
• Provide exemplary service to residents and team members
• Ensure property follows / in compliance with AIRoperating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety
• Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

Process Oversight: Coordinates the make-ready sequence, ensuring all steps are completed in the correct order to avoid rework and delays

Inspection & Documentation: Leads or supervises move-out inspections, documenting condition, identifying damage, and creating a detailed punch list for repairs and cleaning

Work Sequencing: Ensures trades/vendors (painting, flooring, repairs, cleaning) are scheduled in the right order — for example, repairs before painting, flooring before deep cleaning

Vendor & Staff Management: Manages third-party vendors or on-site maintenance teams, ensuring timely arrival, quality work, and adherence to deadlines

Quality Control: Conducts final walkthroughs to confirm the unit meets leasing standards, addressing any missed items before sign-off

Coordination: Acts as the central point for communication between residents, maintenance staff, vendors, and property management to keep the turnover process moving smoothly

Qualifications

What You Have

• At least 3years of experience with technical maintenance and facilities management ideally in property management or similar industry (hospitality, retail, restaurants etc.)
• 1-3years of experience leading a team of people in customer service, and asset maintenance
• A reliable mode of transportation
• Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
• Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
• Ability to read, write, and speak English

Who You Are

• Strong with mechanical aptitude
• Solution-focused
• Practical
• Motivated
• Customer service oriented
• Highly organized
• Great trouble-shooter

Additional Information

• Paid time off includingvacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discountat any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) planwith up to 6% employer match.
• Paid parental leaveof up to 16 weeks.
• Tuition assistance program and up to100% reimbursementfor job-related certifications and licenses.
• 15 hours ofpaid time annually forcommunity service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training,andcareer growth.

What You Need to Know

Application Deadline:Theinitial deadlinefor applications is09/30/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.