Anti Violence Project Case Manager

Southern Arizona AIDS Foundation; Tucson (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Southern Arizona AIDS Foundation is seeking a dedicated AVP Case Manager to provide comprehensive case management for LGBTQ+ survivors of domestic violence, sexual assault, and stalking in Tucson, AZ. The role supports housing, benefits access, transportation, and safety planning as part of a client-centered program.

The position is full-time, non-exempt, based at the Thornhill Lopez Center on 4th, reporting to the Epidemiology Program Manager.

Qualifications

• Bachelor’s degree or 1 year relevant experience in human services.
• Experience with Microsoft Office and case management software.
• Strong communication and organizational skills; cultural sensitivity.

Responsibilities

• Provide client-centered services for domestic violence, sexual assault, trafficking, and stalking.
• Develop individualized service plans and safety planning.
• Assist with housing, shelter, employment, food, and transportation needs.
• Coordinate with law enforcement and criminal justice system for advocacy.
• Maintain timely documentation of client contacts and close discharged files.

Skills

Microsoft Office

Interpersonal skills

Written communication

Organizational skills

Bilingual English/Spanish

Education

Bachelor’s degree in social services/education/health or related field

1 year of work/volunteer experience in human services or case management

Tools

Empower DB

Case management databases

Job description

Scope of Work: The Anti-Violence Project Case Manager provides comprehensive case management services to LGBTQ and allied persons experiencing domestic violence, sexual assault, and stalking violence. The AVP Case Manager position is a full-time/40 hours per week, non-exempt position, which works out of our Thornhill Lopez Center on 4th, location. This position reports to the Epidemiology Program Manager. Duties include but are not limited to:Functional Responsibilities:Provide a range of client-centered services to support persons experiencing domestic violence, sexual assault, trafficking, and stalking in transitional housing.Provide for assessment of service needs and development of a comprehensive individualized service plan.Provide safety planning and crisis de-escalation support for clients.Work to assist clients with meeting basic needs including but not limited to supporting clients in obtaining shelter, housing, employment, food, and transportation.Support clients to remain safely housed and to transition successfully into permanent housing.Provide benefit/entitlement counseling and referral activities to assist eligible clients to obtain access to public and private programs for which they may be eligible.Support the AVP Team in answering the AVP crisis line, M-F 8am-7pm.Prepare client documentation for housing application screening process.Ensure AVP participants understand their participation agreements, their rights and obligations as participants, and their SAAF client rights and responsibilities.Maintain timely and accurate documentation of all client contacts.Utilize the online database Empower DB for client documentation such as contact and service notesRegularly update paper file documentation, including proper closing and storage of discharged clients.Coordinate with law enforcement, County Attorney, and criminal justice system to advocate for and support clients (legal advocacy, assist in obtaining orders of protection, support client at court hearings, etc.).Coordinate with community partners to effectively deliver employment and legal support services.Facilitate community trainings to providers, community members and collaborators that focus on health disparities experienced by LGBTQ+ survivors of domestic violence.Travels for grant-related meetings and conferences.Serve as member of Care Services Department, working in close coordination with the case management and housing teams.Attend agency staff meetings.Minimum Qualifications:Bachelor’s degree in social services, education, health, or related field; or one year of work or volunteer experience in a human service or Case Management settingAbility to exercise and demonstrate compassion and non-judgment when working with program participantsProficiency with Microsoft OfficeExcellent interpersonal skills, sensitivity to cultural and personal diversityExcellent verbal and written communication and organizational skillsAppropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF)Must have access to reliable transportation, a valid Arizona Driver License and a driving record that will be supported by our liability insurance providerPreferred Qualifications:Two years’ experience in case management working in areas such as domestic violence, substance use, mental health issues, or issues with houselessnessExperience working with Tucson human service providersStrong organizational skillsCapable of problem solving and working independentlyProficiency with database systemsBilingual (English/Spanish)Physical Requirements:Physical exertion requirements:Light work. Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that he or she can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time.Affirmative Action: The Southern Arizona AIDS Foundation is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability.People who have used drugs, have performed sex work, people of color, women, members of the LGBTQ+ communities, those who have experienced housing insecurity, people who have received harm reduction services, and people living with HIV/AIDS and/or hepatitis C are strongly encouraged to apply.Disclaimer: This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. Management reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.