Anti-Fraud Operations Manager, TikTok Shop

TikTok USDS Joint Venture; San Jose (CA); Vor Ort; USD 147.000 - 270.000; Vollzeit

Zusammenfassung

TikTok USDS Joint Venture LLC is seeking an Anti-Fraud Operations Manager to lead the risk controls for TikTok Shop's USDS division. You will direct a team of operations analysts to detect, investigate, and mitigate fraud, balancing security with growth and user experience.

Responsibilities include managing external BPO partners, guiding deep-dive investigations, and driving modernization with AI/LLM tools while aligning cross-functional stakeholders across time zones.

Qualifikationen

• 5+ years in Anti-Fraud, Trust & Safety, Risk Operations, or Risk Analytics.
• 4+ years in people management.
• Proficient with SQL and data analysis; familiarity with Python or R or automated workflows.
• Global collaboration across time zones and cultures.

Aufgaben

• Lead, mentor, and develop a team of anti-fraud operational analysts.
• Manage relationships with external BPO partners and vendors; set performance benchmarks.
• Oversee deep-dive fraud investigations, escalation handling, and forensic analysis.
• Drive operational modernization with AI and LLM tools to automate case handling and detection speed.
• Collaborate across partner teams to align on joint priorities.

Kenntnisse

SQL for data analysis

People management

Cross-functional collaboration

Storytelling/communication

Ambiguity navigation

Ausbildung

Bachelor’s degree in quantitative field

Tools

Python

R

Automated workflow tools

Jobbeschreibung

Responsibilities

About the Role

As the Anti-Fraud Operations Manager within TikTok Shop’s USDS (U.S. Data Security) Risk Control and Security division, you will lead the operational line of defense protecting one of the world's fastest-growing e-commerce ecosystems.

In this role, you will manage a team of high-performing operational analysts responsible for detecting, investigating, and mitigating fraud and abuse across the marketplace. You will combine operational oversight, risk strategy, analytical rigor, and cross-functional alignment to ensure TikTok Shop remains a safe, trusted, and compliant environment for buyers, merchants, and creators without compromising business growth or user experience.

Responsibilities

• People Management: Directly lead, mentor, and develop a team of anti-fraud operational analysts, managing daily workflows, project delivery, and performance metrics.
• Vendor & BPO Operations Management: Manage our relationships with external Business Process Outsourcing (BPO) partners and vendor teams, setting performance benchmarks, quality assurance standards, and operational workflows to ensure high-accuracy fraud reviews and appeal handling.
• Investigation Oversight: Guide the team in deep-dive fraud investigations, escalation handling, and forensic analysis to identify emerging threat vectors and bad actor behavior patterns while showing good judgment to support business growth.
• Operational Modernization: Lead the team in adopting next-generation AI and Large Language Model (LLM) tools to automate case handling, share key insights, and enhance threat detection speed.
• Cross-Functional Partnering: Collaborate across various partner teams to build and maintain platform guardrails and align on joint priorities.

Qualifications

Minimum Qualifications:

• Experience: 5+ years of experience in Anti-Fraud, Trust & Safety, Risk Operations, or Risk Analytics in tech or e-commerce, with 4+ years in people management.
• Technical Proficiency: Hands-on experience with SQL for data analysis and metric validation, with familiarity in Python, R, or automated workflow tools.
• Risk & Operations Expertise: Proven track record in deep dive fraud investigations, sharing key insights, and designing operational enforcement workflows.
• Global Collaboration: Demonstrated ability to manage projects and align cross-functional stakeholders across different time zones and cultural contexts.
• Education: Bachelor’s degree in Mathematics, Statistics, Computer Science, Engineering, Business Analytics, or a related quantitative/technical field.
• Communication & Navigating Ambiguity: Exceptional storytelling skills with the ability to navigate ambiguous risk scenarios and exercise sound operational judgment.

Preferred Qualifications

• Data Security & Privacy: Familiarity with U.S. data security frameworks (USDS), compliance standards, and operating in highly regulated environments.
• AI & Automation Integration: Experience leveraging AI/LLMs or automated workflow tools to optimize manual review processes, case auditing, or operational efficiency.
• E-Commerce & Marketplace Knowledge: Prior experience managing operational risk or fraud in a multi-sided e-commerce marketplace (seller, buyer, creator ecosystems).

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $147000 - $270000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.