Anthropologie Personal Stylist - Part-Time

URBN Urban Outfitters, Inc.; Napa (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Personal Stylist in Napa, CA to elevate the in-store service culture and deliver curated product recommendations.

You will develop authentic customer connections, provide expert styling advice, and create an individualized shopping experience that drives sales. The role emphasizes relationship-building, regional styling initiatives, and collaboration with store leadership to plan events and experiences that reflect the local community and brand standards.

Qualifications

• 2+ years of experience building customer relationships or clienteling.
• Passion for apparel styling.
• Anthro brand fan.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.

Responsibilities

• Cultivate customer relationships through personal styling and clienteling.
• Develop impromptu and formal appointment opportunities to strengthen relationships and drive key metrics.
• Upsell and transact in the moment with clientele.
• Partner with store leadership on events and experiences reflective of local customers.
• Collaborate with leadership and selling teams to support service and outfitting initiatives.

Skills

2+ years of customer relationships

Passion for apparel styling

Anthro brand fan

Flexible hours incl nights weekends

Job description

Location

This position is located at 1120 1st St, Napa, California, 94559 United States

Role Summary

The Personal Stylist cultivates the overall service and selling culture in the store and drives sales by developingauthentic customer connections, offering expert styling advice and providing an individualized experience with curated product recommendations.

Role Responsibilities

Customer Experience

• Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
• Leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits of the personal styling role and program
• Generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics
• Advocates for technology usage and encourages the team to transact in the moment, upsell, and clientele

Teamwork + Mentorship

• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
• Identifies personal styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings
• Utilizes brand resources to share relevant apparel styling and product knowledge with the team to elevate associate confidence in servicing and outfitting the customer

Visual + Business Operations

• Reviews store business to understand buying trends, influence apparel outfitting and selling decisions, and to drive apparel and accessories department business
• Capitalizes on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals
• Partners with visual team to support mannequin outfitting updates to showcase new arrivals and best sellers
• Upholds accountability and productivity for zoned personal styling hours; contributes to a customer-first philosophy and is flexible in supporting service in zone coverage

Communication + Relationships

• Communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms
• Cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
• Collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

Role Qualifications

• Anthro brand fan
• 2+ years of experience building customer relationships or clienteling
• Passion for apparel styling
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $20.87 - USD $21.50 /Hr.