Anthropologie Personal Stylist - Full-Time

Anthropologie; New York (NY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement savings

Job summary

Anthropologie is seeking a Personal Stylist in New York to elevate service and drive sales through authentic connections and expert styling. You will deliver individualized experiences with curated product recommendations and support leadership on events and clienteling initiatives.

Ideal candidates have 2+ years of clienteling experience, a passion for apparel styling, and the flexibility to work evenings, weekends, and holidays. URBN benefits include health, PTO and employee discounts.

Qualifications

• 2+ years of experience building customer relationships or clienteling.
• Passion for apparel styling and trend awareness.
• Advocates for the Anthropologie brand and customer experience.
• Ability to work flexible hours including nights, weekends and holidays.

Responsibilities

• Cultivates service culture delivering extraordinary in-store experiences.
• Builds authentic customer connections and provides styled recommendations.
• Generates appointment opportunities to deepen client relationships.
• Upsells and encourages use of technology for in-the-moment transactions.

Skills

2+ years clienteling

Passion for apparel styling

Anthro brand fan

Flexible hours

Job description

This position is located at 195 Broadway, New York, New York, 10007 United States.

Role Summary

The Personal Stylist cultivates the overall service and selling culture in the store and drives sales by developing authentic customer connections, offering expert styling advice and providing an individualized experience with curated product recommendations.

Role Responsibilities

Customer Experience

• Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
• Leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits of the personal styling role and program
• Generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics
• Advocates for technology usage and encourages the team to transact in the moment, upsell, and clientele

Teamwork + Mentorship

• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
• Identifies personal styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings
• Utilizes brand resources to share relevant apparel styling and product knowledge with the team to elevate associate confidence in servicing and outfitting the customer

Visual + Business Operations

• Reviews store business to understand buying trends, influence apparel outfitting and selling decisions, and to drive apparel and accessories department business
• Capitalizes on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals
• Partners with visual team to support mannequin outfitting updates to showcase new arrivals and best sellers
• Upholds accountability and productivity for zoned personal styling hours; contributes to a customer-first philosophy and is flexible in supporting service in zone coverage

Communication + Relationships

• Communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms
• Cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
• Collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

Role Qualifications

• Anthro brand fan
• 2+ years of experience building customer relationships or clienteling
• Passion for apparel styling
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $25.00 - USD $27.00 /Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.