Anthropologie Key Holder

URBN Urban Outfitters, Inc.; Salem (NH); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Salem, NH is seeking a proactive Key Holder to support the store leadership team in delivering exceptional customer experiences, driving sales, and maintaining smooth daily operations.

You will collaborate with leaders to foster an inclusive, high-energy environment, mentor teammates, and ensure omni-channel services are executed with accuracy. The role requires flexibility for nights, weekends, and holidays at our Salem location.

Qualifications

• Experience in retail, customer service, and team leadership.
• Ability to drive sales and store metrics.
• Experience with omni-channel shopping experiences.
• Willingness to work nights, weekends, holidays.

Responsibilities

• Collaborate with leadership to foster welcoming customer connections.
• Drive sales and store metrics using KPIs to set goals.
• Execute omni-channel services to deliver seamless experience.
• Manage store environment with positive pace and daily zones.
• Support training and onboarding of new hires.
• Assist with daily operations like opening/closing and visual standards.
• Coordinate shipments and omni fulfillment with partners.
• Maintain cleanliness and adapt to monthly updates.

Skills

Customer service

Leadership

Teamwork

Flexibility

Learning agility

Job description

Location

This position is located at 99 Rockingham Park Blvd, Salem, New Hampshire, 03079 United States

Role Summary

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Role Responsibilities

Customer Experience

• Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services

Leadership + Team Management

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Acts as an elevated team member, exercises decision‑making skills to support problem solving and enhances each customer’s experience
• Supports the training of the associate team, including new hire onboarding

Visual + Business Operations

• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Role Qualifications

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $17.50/Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non‑discrimination and anti‑harassment policies, we offer anti‑harassment training to managers and employees.