Anthropologie Key Holder

URBN Urban Outfitters, Inc.; Napa (CA); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off (PTO)

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to support store leadership in delivering a customer-centric shopping experience. You will contribute to selling, service and daily operations while mentoring the associate team and ensuring smooth omni-channel processes.

The role emphasizes collaboration, openness to feedback, and active involvement in opening/closing, stock management, and visual standards to maintain an engaging store environment.

Qualifications

• Anthro brand affinity and customer focus.
• Experience leading teams or supervising peers.
• Collaborative mindset and ability to work with diverse teams.
• Willingness to work nights, weekends and holidays as needed.
• Desire to grow within the organization.

Responsibilities

• Collaborates with leadership to drive sales and store metrics using KPIs.
• Deliver seamless omni-channel experiences through service and processes.
• Mentors and trains the associate team and supports onboarding.
• Assist in opening/closing procedures and maintaining store standards.
• Support shipment, stock, markdowns and visual standards daily.
• Foster an inclusive environment and communicate feedback to leadership.
• Contribute to team morale through brand initiatives and recognition.

Skills

Anthro fan

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

Location

This position is located at 1120 1st St, Napa, California, 94559 United States

Role Summary

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Role Responsibilities

Customer Experience

• Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services

Leadership + Team Management

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
• Supports the training of the associate team, including new hire onboarding

Visual + Business Operations

• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Role Qualifications

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $19.00 - USD $20.00 /Hr.