Anthropologie Department Manager - Service & Styling

Anthropologie; Reston (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

Anthropologie in Reston is seeking a Service and Styling Manager to direct service, selling, and styling, creating an engaging store environment and supporting store operations and visual needs.

The role focuses on developing others, collaborating with partners, and driving a service-focused, stylish shopping atmosphere that resonates with the local community.

Qualifications

• 2+ years of retail leadership experience.
• Strong merchant skills and a history of delivering financial results.
• Proven record of developing great talent.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals.
• Instructs team to create a frictionless customer experience using technology to transact in the moment, upsell, and clientele.
• Equips associates to deliver an elevated shopping experience through connection and personalized styling.
• Supports Store Manager in curating events reflecting local customer interests to drive brand engagement.
• Oversees training and development of the CEM program, fostering a service-and-sales culture.
• Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates.
• Supports onboarding of external talent to bring diverse perspectives and fuels internal growth.
• Leverages brand resources to promote employee development and recognition initiatives such as SPARKED Journal.
• Participates in sales forecasting to schedule support and optimize peak selling hours using brand tools.
• Supports opening/closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts.
• Supports product flow processes including shipment receipt, security tagging, and omni process to maintain fill rates.
• Encourages inclusive environment and diverse perspectives.
• Facilitates daily sharing of product knowledge, brand messaging, and store priorities with the team.
• Sets individual sales goals to cultivate a collaborative selling environment.
• Gathers and communicates customer and staff feedback to the Store Manager.

Skills

Retail leadership

Customer service

Merchandising

Talent development

Job description

Location

This position is located at 11965 Market St., Reston, Virginia, 20190 United States

Role Summary

The Service and Styling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include the development of others, collaborating with key partners, and supporting store operations and visual needs.

Role Responsibilities

Customer Experience

• Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals
• Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
• Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience
• Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

Leadership + Team Management

• Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
• Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
• Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
• Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities

Visual + Business Operations

• Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels
• Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
• Supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed

Communication + Relationships

• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
• Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team
• Sets individual sales goals and selling expectations to cultivate a collaborative selling environment
• Provides insights related to the customer and staff experience and communicates feedback to the Store Manager

Role Qualifications

• Anthro brand fan
• 2+ years of retail leadership experience
• Strong merchant skills and a history of delivering financial results
• Proven record of developing great talent
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $25.00/Hr.