Anthropologie Assistant Department Manager

URBN Urban Outfitters, Inc.; Skokie (IL); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking an Assistant Department Manager for the Skokie store, located at 4999 Old Orchard Center. The role focuses on supporting service, selling, and business operations to foster an engaging, brand-aligned store environment.

You will lead the salesfloor, participate in hiring and onboarding, and champion employee development while ensuring daily operations run smoothly and events drive community connections.

Qualifications

• Anthro brand knowledge or interest to represent the brand values in-store.
• Minimum 1+ year of retail leadership experience.
• Experience collaborating with teams and leading by example.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand representative to promote a positive store environment aligned with SPARKED values.
• Leads by example to uphold a service culture delivering extraordinary service.
• Supports leadership and stylists to promote brand events and community engagement.
• Participates in salesfloor leadership and guides teams to prioritize customer experience and store objectives.
• Involves recruiting, hiring, onboarding, and helping retain a diverse, engaged team.
• Uses resources to support employee development and team initiatives.
• Manages opening/closing procedures, store standards, restocking, and IT/facilities issues.
• Collaborates with partners on shipment, omni fulfillment, and markdowns.
• Provides feedback to optimize scheduling and payroll alignment with brand priorities.
• Maintains inclusive communication and shares store priorities with the team.

Skills

Anthro brand fan

Retail leadership

Team player

Flexible hours

Willingness to learn

Job description

Location

This position is located at 4999 Old Orchard Center, Skokie, Illinois, 60077 United States

Role Summary

The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives.

Role Responsibilities

Customer Experience

• Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
• Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community

Leadership + Team Management

• Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
• Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
• Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities

Visual + Business Operations

• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives
• Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
• Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager

Role Qualifications

• Anthro brand fan
• 1+ years of retail leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $21.51 - USD $22.58 /Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.