Animal Services Supervisor

City-of-Bentonville,-Ar-; Bentonville (AR); On-site; USD 52,000 - 74,000; Full time

Job summary

The City of Bentonville seeks an Animal Services Supervisor to oversee two Animal Services Officers and manage staff schedules, enforcing animal control laws and protecting the public. You will supervise patrols, investigate incidents, file reports, and coordinate with other agencies while managing a substantial department budget.

You will lead training, support adoption and community education efforts, and ensure shelter operations meet state statutes and city ordinances.

Qualifications

• High school diploma or GED required.
• 6 years of experience in animal control operations.
• AA degree or completion of NAC Academy levels I-III within 3 years.
• NAC Academy training required for progression.

Responsibilities

• Supervise and direct patrol activities of Animal Services Officers.
• Direct officers handling calls and assist victims and the public.
• Investigate dangerous dog incidents and issue citations.
• Prepare reports and maintain case files on arrests and investigations.
• Maintain equipment and fleet vehicles.
• Coordinate with other law enforcement agencies on animal control.
• Engage in community education and shelter adoption programs.
• Budget oversight and resource planning.

Skills

Leadership

Interpersonal skills

Communication skills

Budget management

Education

High school diploma or GED

AA degree or related field

National Animal Care & Control Academy levels I-III

Job description

Safety/Security Status: Security Sensitive

SUMMARY

Performs work that includes supervision of two full time Animal Services Officers enforcing ordinances related to animal services and extended supervision duties of other department staff. Provides instructions, supervision, assignments, and reviews the work of animal services officers. Patrols the city and locates and apprehends stray and wild animals to protect the public from harmful and diseased animals. Enforces the State of Arkansas Rabies laws and City animal ordinances. Interacts with the public daily, deescalating emotionally charged situations. The Animal Services Supervisor plays a key role in managing a budget of $850k and evaluating the maintenance needs and rotation of equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following:reporting, relationships, work assignments, and work schedules may be subject to change to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position. Other duties may be assigned.

1. Supervises and directs the patrol activities of Animal Services Officers for the purpose of animal-related protection and apprehension of strays.
2. Directs activities of officers responding to calls from telecommunications and public requests. Provides assistance to victims, witnesses, and the general public.
3. Investigates incidents of dangerous and hazardous dogs, and conduct follow up as needed to confirm compliance. Takes statements from witnesses and conducts preliminary and follow-up investigations, and issues citations to violators.
4. Prepares and reviews reports and maintains case files on arrests that have been made and ongoing investigations.
5. Maintains equipment and assigned fleet vehicles.
6. As required, assists other law enforcement agencies in animal control activities.
7. Operates vehicles in a safe and responsible manner.
8. Issues warnings and tickets for violation of city ordinances or state statute relating to animal violators.
9. Examines scene of crime to obtain clues and gather evidence relating to cruelty of animals.
10. Verifies information obtained to establish accuracy and authenticity of facts and evidence.
11. Presents findings in clear, logical, impartial, and properly documented reports. Reports critical information to and coordinates activities with other offices or agencies when applicable.
12. Monitors equipment needs and submits budget request for needed items.
13. Acts as the liaison with the Arkansas Department of Health to ensure all proper procedures and protocols are being met within the department.
14. Assesses training needs and schedules animal services training classes as needed.
15. Conducts orientation with new officers to familiarize them with city ordinances and State of Arkansas laws related to animals.
16. Conducts orientation with new kennel technicians to familiarize them with standard operating procedures.
17. Conducts yearly review with officers to address any changes concerning city ordinances and state laws concerning animal control.
18. Play a vital role with the shelter in adoption programs including community events and community education on responsible pet ownership.
19. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Monitors, directs, and guides the daily activities of Animal Services Officers and Kennel Technicians engaged in animal services activities within the department. Conducts yearly evaluation reports on Animal Services Officers and Kennel Technicians in the department. Reviews reports of Animal Services Officers, and other police officers engaged in animal services activities, submitted for accuracy, and ensures all reports are completed in a timely manner.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop; kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles. Toxic or caustic chemicals; risk of electrical shock; and explosives. The noise level in the work environment is usually moderate.

QUALIFICATIONS

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree, 6 years’ experience in animal control operations, 6 hours of college English, year and have completed all 4 levels of the National Animal Control Academy; or an Associate’s Degree (A.A.) in a related field with minimum of 6 years’ experience. Candidates with the AA degree are expected to complete all 3 levels of the National Animal Care & Control Academy (N.A.C.A) within 3 years of being hired.

LANGUAGE SKILLS

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effective present information in one-on-one and in large groups to customers, clients, other employees of the organization, and members of the general public.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurements, volume, and distance. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and present.

REASONING ABILITY

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

SPECIALS SKILLS AND ABILITIES

Display the ability to maintain composure in stressful situations and to remain calm in emergencies. Must have the ability to maintain accurate records. Must have the ability to give feedback. Must display the ability to manage behavioral changes in employees. Must have excellent interpersonal skills. The ability to demonstrate diplomacy and credibility when interacting with colleagues is essential. Must have the ability to converse well at all levels appropriate.

CERTIFICATES, LICENSES, AND REGISTRATIONS

National Animal Care & Control Academy - Levels I, II, and III.

Valid Driver’s License.

The City of Bentonville is committed to providing equal opportunity without regard to race, color, religion, sex, age, national origin, marital status, veteran status, political status, disability status, or genetic information, as required by all federal and state laws. The City’s commitment extends to all employment related decisions, terms and conditions of employment (including job opportunities), promotions, pay and benefits.