Animal Services Officer Supervisor

Osceola-County; Kissimmee (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Osceola County's Animal Services division seeks an experienced supervisor to oversee Road Operations, enforcing the county's Animal Control Ordinance and Florida statutes. You will train, schedule, and evaluate Officers, ensuring safety and public welfare.

This role requires five years in animal care or related fields and at least two years of supervisory experience, plus Florida certifications in Animal Control, Euthanasia, and Chemical Capture.

Qualifications

• Minimum five (5) years in animal care/control, veterinary, and/or law enforcement work.
• At least two (2) years of supervisory experience.

Responsibilities

• Plans, organizes, and implements Animal Services Road Operations toward goals.
• Supervises daily road operations of Animal Services Officers; oversees schedules and equipment.
• Reviews and participates in officer responses to calls and investigations; enforces ordinances and statutes.
• Maintains management records and coordinates with health and agriculture agencies.
• Oversees budget and ensures programs operate within parameters.
• Capable of euthanasia after certification course.

Skills

Supervisory skills

Animal handling

Public safety knowledge

Decision making

Communication skills

Vehicle operation

Education

High school diploma or GED

Job description

NOTE TO INTERNAL APPLICANTS: INTERNAL CANDIDATES IN THE SAME CLASSIFICATION AND/OR PAYGRADE AS THE POSITION POSTED WILL NOT RECEIVE A PAY ADJUSTMENT IF SELECTED.

Position subject to close at any time

Under general direction, oversees Road Operations as it relates to the enforcement of the local Animal Control Ordinance and State Statutes. Employee functions at an entry supervisory/management level to supervise Animal Services Road Operations as it relates to Officer Is in order to protect the safety, welfare and property of the citizens, staff and animals of Osceola County. Position is responsible for training, scheduling, supervising and evaluating Officers.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Plans, organizes, and implements Animal Services Road Operations as it relates to ASO Is goals and objectives; coordinates and integrates all activities toward achievement of established goals and objectives.
• Supervises and coordinates daily road operations of Animal Services Officer Is, e.g., schedules, zone assignments, oversees maintenance of vehicles and equipment.
• Supervises and evaluates Animal Services Officer Is; coordinates and implements policy and procedure onboarding process and job training, e.g., animal control, public contact, reporting requirements.
• Reviews and participates in Officer responses to calls and investigation complaints of injured or nuisance, domestic and wild animals which may pose a threat to the public.
• Explains Animal Control Ordinances and State statutes to the general public; advises citizens on the responsibility of animal ownership as well as interaction with the public in the field.
• Implements and oversees Road Operations budget; ensures all functions and programs under charge are performed within established budgetary parameters, to include performing cost control activities, monitoring revenues and expenditures, and ensuring sound fiscal control of supplies and inventory.
• In the event ASO IIs are unavailable, will assist Department leadership with the investigation of animal cruelty complaints to determine compliance with Animal Control Ordinances and State Statutes and if necessary, assist with all required processes. Ensures these cases are referred to ASO IIs when they are available.
• As necessary when ASO IIs are not available, will conduct dangerous dog investigations in accordance with the Osceola County Animal Code and Florida Statutes. Ensure these cases are referred to ASO IIs when they are available.
• Direct oversight of all domestic and wild animal bite investigations; reviews field notes and information to complete incident reports on cases to be processed and sent to court as supplemental information for citations in criminal and civil bite cases.
• Maintains various management records as it relates to Animal Services operations and timely sharing of information within the department.
• Consults with the Health Department on unique situations involving rabies to determine needs for quarantine and/or testing of animals.
• Works in conjunction with state and local agriculture enforcement agencies to support and facilitate collaboration, communication and information sharing to facilitate effective investigations and positive outcomes of cases involving agriculture animals.
• Maintains various management records, files and logs.
• Must be able to perform euthanasia after completing certification course.
• Embraces a "one team" approach to accomplish daily tasks, goals and projects by interacting, cooperating, assisting, training and learning from volunteers.
• Performs duties as assigned/necessary which are related, or logical in assignment to the position.

Education

High school diploma or GED.

Experience

A minimum of five (5) years previous work experience in animal care/control, veterinary, and/or law enforcement work and at least two (2) years of supervisory experience; additional years of direct animal care/control experience in a public sector or relevant education may substitute for supervisory experience.

Miscellaneous

• Must possess Animal Control Officer State of Florida Certification for at least five (5) years.
• Must possess Euthanasia State of Florida Certification.
• Must possess Chemical Capture State of Florida Certification.
• Must obtain Animal Cruelty Investigator certification, Level I, II, and III, from the Law Enforcement Training Institute, or other approved entity, within two (2) years.
• Must be inoculated against rabies upon hire.
• Must possess and maintain a valid Florida Driver's License.

• Ability to effectively supervise a staff comprised of entry and journey level employees engaged in carrying out Animal Services Road Operations.
• Ability to work with the general public to convey applied knowledge of the County Animal Control Ordinances and Florida Statutes.
• Thorough knowledge of applicable state, federal and local laws, rules, ordinances and regulatory standards applicable to the workability to interpret regulations to the general public in a professional and courteous manner.
• Thorough knowledge of proper care, feeding and handling of various types of domestic and livestock animals.
• Skill in the safe use and proper utilization of animal capture and restraint tools, equipment, traps, and devices; ability to apprehend animals in the field, including very large, dangerous, or rabid animals and livestock.
• Knowledge of domestic, livestock, and wildlife diseases, especially those that are reportable and/or zoonotic.
• Must have an understanding of rabies, how it is prevented, transmitted, and the purpose of rabies quarantine.
• Must have knowledge of or be able to locate or consult with experts regarding exotic animals to ensure appropriate handling, housing, and disposition.
• Thorough knowledge of the geographic areas of the County.
• Ability to operate animal services vehicles; ability to pull various types of trailers.
• Ability to communicate by radio using established 10 codes and signals with the dispatcher and other ASOs.
• Thorough knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with sensitive circumstances.
• Ability to render quick, responsible decision making, under stressful and emotional circumstances.
• Ability to operate emergency multi-line communications systems.
• Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines.
• Ability to read, update and maintain various records and files; ability to access, operate and maintain various software applications.
• Skill in clearly communicating information both verbally and in writing.

• Ability to establish and maintain effective working relationships and communications with County personnel, government agencies, law enforcement, volunteers, civic groups, and the general public.

PHYSICAL DEMAND REQUIREMENTS

Heavy

• 100poundsmaximumlifting.
• Frequent(upto2/3oftheworktime)lifting,carryingupto50lbs.
• Expressingorexchangingideasbyspokenwordorperceivingsoundbyear.
• Goodeyesightforproductionorsafetyofselfandothers.
• Physicaldemandrequirementsareinexcessofmediumwork.
• Physical agility is required in kneeling, bending, stooping, and reaching.