Animal Services Manager

City of Fremont; Fremont (CA); On-site; USD 120,000 - 155,000; Full time

Job summary

City of Fremont's Fremont Police Department Animal Services Unit seeks an experienced Animal Services Manager to lead the Animal Services Unit and Tri-City Shelter, overseeing staff, programs, contracts, and services that protect animals and support residents across the Tri-City area.

The successful candidate will manage shelter operations, licensing, investigations, enforcement, community education, and contract administration, collaborating with partner agencies and elected officials to

Qualifications

• Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary to satisfactory job performance.
• Example combinations include a bachelor's degree from an accredited college in business administration or closely related field, and five years progressively responsible experience in animal services environments including two years in a lead or supervisory capacity.

Responsibilities

• Plans, directs, and manages personnel and activities of the Animal Services Unit; selects, trains, supervises, and evaluates subordinate supervisors and staff.
• Assists in the development and implementation of goals, objectives, policies and priorities.
• Assists in budget preparation and administration for Animal Services unit.
• Manages contracts with other cities and vendors.
• Manages the operation of the Tri-city Animal Shelter.
• Ensures the enforcement of ordinances providing for the regulation, care, registration and disposition of animals.
• This includes supervision of enforcement in the field.
• Develops public education programs concerning the responsibilities of animal ownership and proper care and control of animals.
• Directs the investigation of complaints regarding animals such as inhumane treatment of animals and dog bite incidents.

Skills

Leadership

Supervisory

Animal services

Shelter operations

Veterinary services

Animal control programs

Professionalism

Empathy

Managing contracts

Budgets

Organizational priorities

Community education

Collaboration

Positive workplace culture

Education

Bachelor's degree in Business Administration

Job description

The Fremont Police Department - Animal Services Division is recruiting for the position of Animal Services Manager.

THE ANIMAL SHELTER

The Fremont Police Department Animal Services Unit is responsible for protecting public health and safety while promoting responsible pet ownership and compassionate animal care throughout the community. The Tri-City Animal Shelter serves the Cities of Fremont, Newark, and Union City and provides sheltering, adoption, licensing, field services, investigations, and community education programs.

The Animal Services Manager serves as the operational leader of the Animal Services Unit and Tri-City Animal Shelter, overseeing staff, programs, contracts, and services that support both animals and residents across the Tri-City area.

IS THIS THE ROLE FOR YOU?

This position is ideal for an experienced leader who enjoys balancing animal welfare, public service, operational management, and community engagement.

We are looking for someone who:

• Demonstrates strong leadership and supervisory skills
• Has experience working within animal services, shelter operations, veterinary services, or animal control programs
• Is comfortable navigating challenging situations involving members of the public while maintaining professionalism and empathy
• Has experience managingcontracts, budgets, and organizational priorities
• Is passionate about animal welfare and community education
• Values collaboration and fostering apositive workplace culture

If you enjoy leading teams, building partnerships, and improving services that positively impact animals and the community, this is an exciting opportunity to make a meaningful difference.

ABOUT THE POSITION

Under general direction, the Animal Services Manager plans, organizes, and supervises the activities of the Animal Services Unit, including shelter operations, licensing, investigations, enforcement activities, public education initiatives, and contract administration.

Responsibilities include managing the Tri-City Animal Shelter, ensuring compliance with applicable laws and regulations, overseeing veterinary and sheltering services, supervising field and shelter operations, supporting staff development, managing contracts and budgets, and representing the Animal Services Unit with community stakeholders, partner agencies, and elected officials as appropriate.

Applicants will be notified electronically via Government Jobs as to their status in the selection process. Please review your settings in Government Jobs to ensure that you receive all updates regarding your status in the recruitment.

Selection Process:

The selection process may include individual and/or panel interviews, professional reference checks, fingerprint check for criminal history, and other related components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.

Reasonable Accommodation

Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling [phone] or emailing [e-mail].

For additional information, please e-mail Human Resources Department at: [e-mail]

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

Animal Services Manager - Class Specification

Definition

Under general direction, plans, organizes and supervises the activities of the Police Department Animal Services Unit; provides administrative and technical assistance to department staff; serves as a member of the department's professional management team; performs related duties as required.

Class Characteristics

This single position, management classification reports to the Police Chief or their designee. It is characterized by the responsibility to plan, organize, and supervise a full range of animal services including pet licensing, investigation, enforcement, and full service shelter; manage contracts for shelter services with other cities; and reception of the general public. The incumbent is a Public Officer responsible for and empowered by City ordinance to enforce state and local laws. The incumbent has considerable latitude in the application of departmental policy, following general guidelines, professional and administrative standards in accomplishing assignments. Review of work is occasional or on a problem basis with the incumbent presenting alternative courses of action and responsible for implementation of changes.

• Plans, directs, and manages personnel and activities of the Animal Services Unit; selects, trains, supervises, and evaluates subordinate supervisors and staff.
• Assists in the development and implementation of goals, objectives, policies and priorities.
• Assists in budget preparation and administration for Animal Services unit.
• Manages contracts with other cities and vendors.
• Manages the operation of the Tri-city Animal Shelter.
• Ensures the enforcement of ordinances providing for the regulation, care, registration and disposition of animals. This includes supervision of enforcement in the field.
• Ensures the proper licensing of dogs, collection of fees and maintenance of appropriate records.
• Oversees the impounding and emergency veterinary care of injured, sick or abandoned animals found on public or private property. Ensures the proper quarantining of animals.
• Develops public education programs concerning the responsibilities of animal ownership and proper care and control of animals.
• Directs the investigation of complaints regarding animals such as inhumane treatment of animals and dog bite incidents. This includes supervision of investigations in the field.
• Assures the removal and disposal of dead animals from public or private property.

Marginal Functions

• Reviews and accepts subpoenas.
• Other duties as assigned.

Knowledge, Skills and Abilities

Knowledge of: Thorough knowledge of animal control services; principles of supervision; work planning, assignment of duties, and program review methods; laws governing animal services and shelter opera¬tions; codes and regulations applicable to programs relating to animal services including laws and regulations governing licensing, impounding, care and disposal of animals; working knowledge of working in a professional police business unit.

Skill in: Preparing clear, concise and complete analysis, proposals, reports and other written materials; maintaining accurate records and meeting critical deadlines; researching and analyzing complex problems, evaluating varied information and data, either in statistical or narrative form, and exercising sound judgment within established guidelines; establishing and maintaining effective working relationships, and working collaboratively with diverse individuals and groups contacted in the course of work. Demonstrated working knowledge of common office software such as Microsoft Office Suite, and the ability to acquire skill in utilizing specialized automated systems.

Ability to: Deal effectively with upset or angry individuals; obtain voluntary compliance with laws and resolutions without inviting resentment; interviewing applicants for jobs; clearly prepare and present verbal and written reports.

Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.

Education/Experience

Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary to satisfactory job performance. Example combinations include a bachelor's degree from an accredited college in business administration or closely related field, and five years progressively responsible experience in animal services environments including two years in a lead or supervisory capacity.

Licenses/Certificates/Special Requirements

This classification requires the ability to travel independently within City limits. This classification also requires possession of a Class C Driver's License. Failure to maintain this license will result in discipline up to and including termination.

Physical and Environmental Demands

Rare = < 10%, Occasional = 11-33%, Frequent = 34-66%, Constant = > 66%

Sitting: Frequent

Walking: Occasional

Standing: Occasional

Bending (neck): Occasional

Bending (waist): Occasional

Squatting: Rare

Climbing: Rare

Kneeling: Rare

Crawling: Never

Jumping: Never

Balancing: Never

Twisting (neck): Frequent

Twisting (waist): Rare

Grasp - light (dominant hand): Occasional

Grasp - light (non-dominant): Occasional

Grasp - firm (dominant hand): Rare

Grasp - firm (non-dominant): Rare

Fine manipulation (dominant): Frequent

Fine manipulation (non-dominant): Frequent

Reach - at/below shoulder: Rare

Reach – above shoulder level: Rare

Push/pull:

Up to 10 lbs. Occasional

11 to 25 lbs. Rare (not a daily occurrence)

26 to 50 lbs. Rare (not a daily occurrence)

51 to 75 lbs. Never

76 to 100 lbs. Never

Over 100 lbs. Never

Lifting:

Up to 10 lbs. Occasional

11 to 25 lbs. Rare (not a daily occurrence)

26 to 50 lbs. Rare (not a daily occurrence)

51 to 75 lbs. Never

76 to 100 lbs. Never

Over 100 lbs. Never

Carrying:

Up to 10 lbs. Occasional

11 to 25 lbs. Rare (not a daily occurrence)

26 to 50 lbs. Rare (not a daily occurrence)

51 to 75 lbs. Never

76 to 100 lbs. Never

Over 100 lbs. Never

Coordination:

Eye-hand: Required

Eye-hand-foot: Required

Driving: Required

Vision:

Acuity, near: Required

Acuity, far: Required

Depth perception: Required

Accommodation: Required

Color vision: Required

Field of vision: Required

Talking:

Face-to-face contact: Required

Verbal contact w/others: Required

Public: Required

Hearing:

Normal conversation: Required

Telephone communication: Required

Earplugs required: Not required

Work environment:

Works indoors, works outdoors, being around moving machinery, exposure to radiation or electrical energy, using computer monitor, works around others, works alone, works with others.

Class Code: 6712

FLSA: Exempt

EEOC Code: 2

Barg. Unit: FAME

Probation: 12 months

Rev.: 8/12, 7/26