Animal Care Supervisor

Petco; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career growth opportunities

Job summary

Petco in Cincinnati is seeking a full-time Pet Care Center Supervisor to oversee daily operations, ensure animal welfare, and deliver outstanding customer service.

You will supervise a team, manage maintenance, assist with transactions, and monitor inventory and sales performance while maintaining safety and regulatory standards. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Supervisory experience in pet retail or similar role.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.

Responsibilities

• Oversee Pet Care Center operations and animal care tasks.
• Process transactions and supervise cashiering on the floor.
• Monitor sales, margins, and inventory reports to support department performance.
• Share product and animal care knowledge to assist customers.
• Lead a team and contribute to training and development.

Skills

Supervisory experience

Animal & aquatics knowledge

Communication & interpersonal skills

People development

Education

High school Diploma or GED

Job description

* Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.* Ensure all animal maintenance tasks are completed according to the Maintenance Task List.* Maintain operational, safety, and regulatory standards at all times.* Achieve high standards of cleanliness, care, and visual presentation in all animal areas.* Process transactions efficiently while delivering a great customer experience.* Monitor sales, margin, and inventory reports to support department performance.* Share product and animal care knowledge to help customers make informed decisions using Petco's selling strategy.* Assist with additional duties as needed to support business needs.* High school Diploma or GED preferred.* 1+ year of supervisory experience, preferably in a pet retail environment.* Strong knowledge of companion animals, aquatics, and animal care practices.* Excellent communication, organizational, and interpersonal skills.* High focus on customer service and people development.* Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.* The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.* Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.* Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.* Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.* Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.* This is a full-time position. Eligibility for full-time status is based on average hours worked, as defined by company policy and applicable law.* A limited amount of travel may be required for training, meetings, or community engagement.* Purpose-driven work that makes a difference for pets and people.* Hands-on leadership experience and career growth opportunities.* A supportive, inclusive culture built on teamwork and authenticity.* The chance to grow your leadership skills while having fun doing meaningful work