Animal Care Specialist

Petco; Woburn (MA); On-site; USD 23,419 - 34,440; Full time

Job summary

Petco in Woburn, Massachusetts, is seeking a Companion Animal Specialist to ensure the health and welfare of companion animals and aquatic life. You'll be the primary expert advocating for animal care while supporting sales and customer experience.

The ideal candidate will have experience working with animals, strong customer service skills, and the ability to educate others. Join us for purpose-driven work that makes a difference for pets and people.

Qualifications

• Minimum of 1 year of experience working with or caring for companion animals and aquatic life.
• Completion and ongoing maintenance of the Petco Animal Care Certification Program required.

Responsibilities

• Ensure the health and safety of all companion animals in accordance with Petco standards.
• Deliver knowledgeable and solution-focused service to customers.
• Maintain professional and clean animal habitats.

Skills

Customer service mindset

Animal care knowledge

Communication skills

Basic business and math skills

Education

High school diploma or GED preferred

Job description

As a Companion Animal Specialist, you are the primary expert and advocate for the health, welfare, and proper care of companion animals and aquatic life within the Pet Care Center. You ensure exceptional animal care and habitat maintenance while supporting sales, merchandising, and inventory execution. In close partnership with the sales team, you help deliver outstanding customer experience by combining deep animal‑care knowledge with strong operational discipline.

What You’ll Do

• Ensure the health, safety, and proper care of all companion animals and aquatic life in accordance with Petco standards, policies, and procedures.
• Complete and verify required animal care tasks, including hourly animal health checks, wellness documentation, maintenance logs, and incident reports.
• Ensure proper handling, documentation, and care of relinquished and adoption animals.
• Serve as the primary resource for animal care education for customers and PCC partners.
• Adhere to and promote all safety, animal welfare, and loss prevention procedures.
• Deliver knowledgeable, compassionate, and solution‑focused service to customers.
• Actively support customer interactions using Petco’s selling model.
• Promote a culture of teamwork, inclusion, and collaboration across the PCC.
• Mentor and educate partners on animal care standards, maintenance routines, and best practices.
• Maintain professional, clean, and well‑presented animal habitats and aquatic areas.
• Support the achievement of department sales, margin, and shrink goals.
• Ensure merchandise is stocked, priced, and displayed to Petco standards, with a primary focus on companion animals and aquatics.
• Efficiently order live animals, supplies, and related merchandise in partnership with the sales team to support inventory integrity and business goals.
• Analyze inventory data and identify opportunities to improve in‑stock levels, shrink, and operational efficiency.
• Participate in animal and aquatic‑related physical inventory counts.
• Assist with opening and closing procedures as assigned.
• Perform additional duties and special projects as needed to support Pet Care Center operations.

Key Responsibilities

Animal Care & Maintenance

• Verify all animal care and maintenance tasks are completed according to established schedules.
• Perform routine housekeeping duties, including cleaning habitats and tanks, sweeping and mopping floors, dusting, and facing merchandise.
• Ensure compliance with all regulatory, operational, and safety standards.

Customer Experience & Sales Support

• Process register transactions accurately and efficiently.
• Evaluate customer needs and escalated concerns appropriately.
• Support Omni‑channel and in‑store initiatives through consistent execution and customer engagement.

What Success Looks Like

• Animals are healthy, safe, and cared for to Petco’s highest standards.
• Customers trust the team’s expertise and return for guidance and solutions.
• Animal habitats and aquatic areas are clean, compliant, and visually appealing.
• Inventory and merchandising support sales while minimizing shrink.
• Partners feel supported and informed through shared animal‑care knowledge.

What You Bring

Experience & Skills

• Minimum of 1 year of experience working with or caring for companion animals and aquatic life.
• Strong knowledge of animal care, husbandry, and maintenance practices.
• Demonstrated ability to educate others and communicate effectively.
• Strong customer service mindset with an aptitude for selling behaviors.
• Basic business, math, and inventory management skills.
• Strong organizational, interpersonal, and communication skills.
• High school diploma or GED preferred.
• Completion and ongoing maintenance of the Petco Animal Care Certification Program required.

Essential Functions & Work Environment

This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor.

• Frequent standing, walking, bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, providing assistance and performing cashiering and point‑of‑sale transactions.
• Must be able to work in proximity to animals, including exposure to dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Why You’ll Love It Here

• Purpose‑driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.
• A fun, fast‑paced role where no two days are the same.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary Range

$17.00 - $25.00 per hour

Start Rate

$17.00 per hour

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.