Animal Care Specialist

Petco; Rochester Hills (MI); Presencial; USD 16 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Inclusive team environment

Opportunities to learn and grow

Resumo da oferta

Petco Animal Supplies, Inc. is seeking a Companion Animal Specialist in Rochester Hills, MI. This role involves advocating for the health and welfare of animals while ensuring a great customer experience.

The Specialist is responsible for animal care, sales support, and delivering exceptional service. Key skills include strong animal care knowledge and excellent customer service. The position offers a starting pay of $16.00 per hour and the opportunity to make a positive impact on pets and customers alike.

Qualificações

• Minimum of 1 year experience working with or caring for companion animals and aquatic life.
• Strong knowledge of animal care, husbandry, and maintenance practices.
• Demonstrated ability to educate others and communicate effectively.

Responsabilidades

• Ensure health, safety, and proper care of all companion animals.
• Deliver knowledgeable service to customers.
• Support department sales and inventory integrity.

Conhecimentos

Animal care knowledge

Customer service

Organizational skills

Communication skills

Formação académica

High school diploma or GED preferred

Descrição da oferta de emprego

As a Companion Animal Specialist, you are the primary expert and advocate for the health, welfare, and proper care of companion animals and aquatic life within the Pet Care Center (PCC). You ensure exceptional animal care and habitat maintenance while supporting sales, merchandising, and inventory execution. In close partnership with the sales team, you help deliver outstanding customer experience by combining deep animal‑care knowledge with strong operational discipline.

What You’ll Do

Pet First

• Ensure the health, safety, and proper care of all companion animals and aquatic life in accordance with Petco standards, policies, and procedures.
• Complete and verify required animal care tasks, including hourly animal health checks, wellness documentation, maintenance logs, and incident reports.
• Ensure proper handling, documentation, and care of relinquished and adoption animals.
• Serve as the primary resource for animal care education for customers and PCC partners.
• Adhere to and promote all safety, animal welfare, and loss prevention procedures.

Foster the Fun

• Deliver knowledgeable, compassionate, and solution‑focused service to customers.
• Actively support customer interactions using Petco’s selling model.
• Promote a culture of teamwork, inclusion, and collaboration across the PCC.
• Mentor and educate partners on animal care standards, maintenance routines, and best practices.
• Maintain professional, clean, and well‑presented animal habitats and aquatic areas.

Let’s Go!

• Support the achievement of department sales, margin, and shrink goals.
• Ensure merchandise is stocked, priced, and displayed to Petco standards, with a primary focus on companion animals and aquatics.
• Efficiently order live animals, supplies, and related merchandise in partnership with the sales team to support inventory integrity and business goals.
• Analyze inventory data and identify opportunities to improve in‑stock levels, shrink, and operational efficiency.
• Participate in animal and aquatic‑related physical inventory counts.
• Assist with opening and closing procedures as assigned.
• Perform additional duties and special projects as needed to support Pet Care Center operations.

Key Responsibilities

Animal Care & Maintenance

• Verify all animal care and maintenance tasks are completed according to established schedules.
• Perform routine housekeeping duties, including cleaning habitats and tanks, sweeping and mopping floors, dusting, and facing merchandise.
• Ensure compliance with all regulatory, operational, and safety standards.

Customer Experience & Sales Support

• Process register transactions accurately and efficiently.
• Evaluate customer needs and, when appropriate, elevate concerns to the Leader on Duty.
• Support Omni‑channel and in‑store initiatives through consistent execution and customer engagement.

What Success Looks Like

• Animals are healthy, safe, and cared for to Petco’s highest standards.
• Customers trust the team’s expertise and return for guidance and solutions.
• Animal habitats and aquatic areas are clean, compliant, and visually appealing.
• Inventory and merchandising support sales while minimizing shrink.
• Partners feel supported and informed through shared animal‑care knowledge.

What You Bring

Experience & Skills

• Minimum of 1 year experience working with or caring for companion animals and aquatic life.
• Strong knowledge of animal care, husbandry, and maintenance practices.
• Demonstrated ability to educate others and communicate effectively.
• Strong customer service mindset with an aptitude for selling behaviors.
• Basic business, math, and inventory management skills.
• Strong organizational, interpersonal, and communication skills.

• High school diploma or GED preferred.
• Completion and ongoing maintenance of the Petco Animal Care Certification Program required.

Essential Functions & Work Environment

This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor.

• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point‑of‑sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Why You’ll Love It Here

• Purpose‑driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.
• A fun, fast‑paced role where no two days are the same.

Start Rate

$16.00

Equal Opportunity Employment

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.