Animal Care Assistant I - Call Center

Pima County; Tucson (AZ); Vor Ort; USD 21.000 - 29.000; Vollzeit

Zusammenfassung

Pima County's Animal Care Center is seeking an Animal Care Assistant I to handle frontline inquiries, process calls, and coordinate pet surrender appointments in a busy, public-facing setting. You will monitor voicemail inboxes, update records, and support caregivers with information and resources.

The role requires a high school diploma or GED, plus customer service or call center experience. Bilingual English/Spanish is a plus.

Qualifikationen

• High school diploma or GED is required.
• Education and work experience must be clearly documented in the application.
• Do not substitute a resume for your application.
• Public-facing customer service experience is preferred.

Aufgaben

• Handles a high volume of live calls with the public and monitors voicemail inboxes.
• Responds to inquiries via phone or email and resolves issues regarding pet ownership or crises.
• Maintains databases and thorough records of interactions and actions.
• Demonstrates exemplary customer service.
• Coordinates, schedules and manages pet surrender appointments.
• Communicates program activities with other department units.
• Approves and distributes grant funding for services through partnered organizations.
• May represent the program at community events and provide resources.
• May train new employees.

Kenntnisse

Customer service

Call center experience

Dispatcher experience

Bilingual English/Spanish

Ausbildung

High school diploma or GED

Jobbeschreibung

Job Description Summary

Department – Pima Animal Care Center. Job Title: Animal Care Assistant I. Job Type: Classified. Job Classification: 5898 – Animal Care Assistant I. Salary Grade: 2. Hiring Pay: $17.90 Per Hour. The first review of applications will be on 10/09/2026.

Essential Functions

• Handles a high volume of live calls with members of the public while also monitoring and maintaining multiple voicemail inboxes
• Responds to public and staff inquiries via phone or email and provides information to resolve problems regarding pet ownership or various crisis situations
• Maintains specialized databases, inputs and retrieves data while also keeping thorough records
• Demonstrates exemplary customer service
• Coordinates, schedules and manages appointments on behalf of community members surrendering their pets to PACC
• Coordinates and communicates program activities with other units within the department
• Approves and distributes grant funding on behalf of qualifying applicants for services provided by partnered organizations or businesses
• May act as program/department representative at community events providing various program resources and information to pet owner’s facing hardships
• May train new employees

Minimum Qualifications

• High school diploma or General Education Development (G.E.D.) certificate
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application
• Do not substitute a resume for your application or write "see resume" on your application

Preferred Qualifications

• Minimum one (1) year experience working in a call center
• Minimum six (6) months experience working as a dispatcher
• Minimum one (1) year experience providing customer service
• Bilingual (English/Spanish)

Selection Procedure

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information

Licenses and Certificates

• Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain/maintain the required licensure shall be grounds for termination.

Special Notice Items

• The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.
• A prior criminal conviction will not automatically disqualify a candidate from employment with the County.
• Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship.

Physical/Sensory Requirements

Constantly operates a computer and other office equipment and headset. Frequently remains in a stationary position. Works with shelter animals. Regular use of headset for phone calls. Other physical and sensory abilities will be determined by position. Action Activity - reaching; Motion Activity - grasping; Hearing Activity - in noisy areas, on a radio, behind themselves and equipment alarms; Speaking Activity - in person, on the phone, on a radio; Vision - may be required to operate motor vehicle; must be able to distinguish colors, have depth perception and have peripheral vision.

Working Conditions

Working conditions will be determined by position.

EEO Information

Pima County Government is an Equal Employment Opportunity employer.

We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.

Benefits & Culture

• Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
• Flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
• Opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.
• County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service.
• By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future.
• Pima County is not just an employer; it's a community that values its employees, encourages their growth, and invests in their success.

Additional Company Information

Pima County stands out as an exceptional workplace, offering a supportive environment that fosters professional growth and personal satisfaction. As one of the largest employers in the region, Pima County prioritizes its commitment to creating a diverse and inclusive workplace, recognizing the unique contributions of each employee. Embracing innovation and collaboration, Pima County provides multiple opportunities in which individuals can make a meaningful impact on their community.

Recruiter Information

At CarePath Recruitment, we pride ourselves on matching social workers with outstanding employers. (This section is retained because it contains meaningful employer or role information.)