Animal Adoption Supervisor

jacksonville.gov; Jacksonville, Northern (FL, KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible spending plans

Paid holidays

Personal leave day

Job summary

The City of Jacksonville's Animal Care and Protective Services Department is seeking an Animal Adoption Supervisor to coordinate animal placement, shelter admissions, and community resources. The role includes supervising staff, managing events, and ensuring humane care in a high-volume shelter.

Responsibilities cover policy development, data reporting, and collaboration with volunteers and the public to promote pet welfare and responsible ownership.

Qualifications

• Three years of education and/or experience in customer service, public administration, or related field.
• Two years working in an animal care environment as a lead worker or supervisor.
• Licensing/certifications and driving requirements will apply (as described in the job posting).

Responsibilities

• Coordinate various activities and programs relating to animal placement.
• Oversee adoption and community support events and prepare budget recommendations for event fees.
• Assign, train, and evaluate staff; supervise volunteers and community partners.
• Develop and maintain databases and reports to track program progress and compliance with policies.
• Respond to inquiries and manage intake, shelter operations, and humane euthanasia as required.

Skills

Supervisory experience

Public service

Customer service

Job description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!! The Animal Care and Protective Services Department is actively seeking a Animal Adoption Supervisor. Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is professional work at the working supervisor level in coordinating various activities relating to animal placement, shelter admissions, community pet resources, events, and customer service. Work involves participation in the handling and care of animals. Work requires knowledge of applicable laws, techniques, methods, and procedures governing animal care and control which involves the use of specialized skills which are acquired through a combination of training and considerable on the job experience, and the ability to coordinate, monitor and evaluate programs and formulate related policies and procedures. Assigns, monitors, reviews, and evaluates the work of assigned staff. Contacts require skills in understanding, influencing, and communicating with others in order to successfully interact with other employees and the public. Skills of persuasiveness, assertiveness, and sensitivity to others point of view are often required to influence behavior, change an opinion, or turn a situation around. The work is standardized in that tasks are covered by substantially diversified procedures and specialized standards, and because of the changing priorities, or different situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The counseling work involves differing situations requiring use of judgment in search for solutions or new applications within ones' known experiences. Work is performed in office, kennel, veterinary medical, outdoor, and field environments where there are some risks and hazards due to the handling of animals, but hazards are known and somewhat predictable and mostly controllable. Schedule will involve working flex hours, weekends, nights, and holidays. The physical demands are moderate and consist of lifting animals and supplies weighing less than 50 pounds. Operates standard office equipment such as personal computer, motor vehicle, and euthanasia equipment. The work is performed under general supervision where the work assignments are varied, and the worker is permitted some latitude to set own priority subject to supervisor's approval.

• Coordinates various activities and programs relating to animal placement.
• Coordinates with the ACPS Manager of Volunteer Services to supplement staffing with volunteer activities pertaining to animal placement
• Coordinates adoption and community support events both on and off site, prepares marketing materials, and makes budget recommendations for event fees and advertising.
• Oversees the collection of adoption fees and maintenance of records and ensures daily revenue reports are balanced with deposits. Ensures compliance with citywide cash handling policies
• Responds to complaints, concerns, and questions regarding adopted and reclaimed animals, as well as those housed in the shelter.
• Assigns, monitors, reviews, trains, directs, and evaluates the work of assigned staff.
• Develops databases, spreadsheets and reports to track, monitor, and evaluate progress of programs.
• Formulates and recommends policies and procedures for assigned programs.
• Standardizes procedures as needed, writes relevant SOPs, and conducts shelter wide training and implementation. Provides recommendation and confers on animals being considered for humane euthanasia.
• Responds to verbal and written inquiries regarding assigned programs.
• Performs euthanasia as taught by the FACA (Florida Animal Control Association) approved class and in compliance with the ACPS euthanasia protocol.
• Compiles data and prepares reports and/or oral presentations as it relates to assigned programs.
• Establishes and maintains records, files, and reports.
• Operates standard office equipment such as personal computers using word, spreadsheet, database and other related software, and euthanasia equipment.
• Operates a motor vehicle.
• Maintains up-to-date knowledge of animal sheltering best practices to keep innovative programs moving forward and improving the standards of humane animal care and customer service to the animals and the community.
• Orders and maintains inventory of supplies for assigned programs.
• Trains and educates assigned staff and community members on pet retention, reunification, and pet owner support strategies to keep families and pets together and support the human-animal bond.
• Reports to work location during emergency circumstances such as actual and anticipated natural and man-made disasters.
• Communicates clear directions, manages for results, and leads organizational change.
• Assigns responsibility, takes corrective action, demonstrates leadership in evaluating, developing, and motivating employees.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related duties as required.

• Knowledge of applicable laws, techniques, methods, and procedures governing animal care and control. Knowledge of supervisory methods and techniques.
• Knowledge of administration methods, practices, and techniques.
• Knowledge of animal behavior, training, and handling.
• Knowledge of city policies and procedures on collection of money.
• Knowledge of how to update web site and respond to MYJAX complaints.
• Ability to coordinate various activities relating to animal placement and events.
• Ability to perform euthanasia as taught by the FACA (Florida Animal Control Association) approved class and in compliance with the ACPS euthanasia protocol. Ability to assign, monitor, review, and evaluate the work of assigned staff.
• Ability to train and direct the activities of volunteers and others.
• Ability to read, interpret, and apply animal care and control related laws, rules, and regulations.
• Ability to formulate policies and procedures.
• Ability to communicate effectively, orally and in writing.
• Ability to develop and make presentations to groups.
• Ability to establish and maintain records.
• Ability to collect fees and balance reports with deposits.
• Ability to participate in the handling, care and grooming of animals.
• Ability to establish effective working relationships.
• Operates standard office equipment such as personal computers using word, spreadsheet, database and other related software, and euthanasia equipment.
• Ability to operate a motor vehicle.
• Ability to recognize issues as they arise and to determine appropriate corrective actions.
• Ability to remain calm during high stress situations.
• Ability to resolve conflict and diffuse difficult situations involving both staff and the public.

• Three (3) years of education and/or experience in customer service, public administration, or related field.

Preferred

• Two (2) years working in an animal care environment as a lead worker or supervisor.

LICENSING/CERTIFICATION/REGISTRATION:

• Euthanasia Technician Certification must be obtained prior to completion of probation and must be maintained.
• Must possess and maintain a valid driver’s license during employment in this class.
• Must qualify for, obtain, and maintain a City of Jacksonville public driver certification for employment in this class.

OTHER REQUIREMENTS:

• The probationary period for this class is twelve months.
• This classification performs safety-sensitive functions and is subject to pre-employment, random and other drug/alcohol testing programs as set forth in the City of Jacksonville’s Drug Free Workplace Policy (0401).
• ACPS is part of the City of Jacksonville’s emergency response operations. When pet friendly emergency shelters are open, all full-time employees are required to report and carry out duties as assigned for the duration of the emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED.

Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards. The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make [e-mail] a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process, please refer to the Frequently Asked Questions on the website. Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment, and are encouraged to apply for positions being filled. If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference. If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs Attention: Veterans’ Preference Coordinator 11351 Ulmerton Road, Suite 311-K Largo, FL 33778-1630 Email: [e-mail]