Ancillary Benefit Administrator

USI Insurance Services; Center Square (PA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

Paid holidays

401(k)

Job summary

USI Insurance Services in Center Square, PA is seeking an entry‑level benefits administrator to support Team Leaders and service teams. You will handle daily client inquiries, assist with enrollment, renewals, and BOR letters, and liaise with carriers to ensure accurate plan design and rate information.

Ideal candidates have a high school diploma (Bachelor’s degree helpful) and a willingness to learn about benefit plans. Proficiency in MS Excel and data management is expected as part of the role.

Qualifications

• Entry level position; 1 year of employee benefits experience preferred.
• High School Diploma or GED required; Bachelor’s degree a plus.
• Familiar with benefit plans; eager to learn new concepts and develop professionally.
• Working knowledge of Microsoft Office Excel; data entry, formatting and formulas.

Responsibilities

• Provide day-to-day customer service to carriers, internal staff and brokers; assist with claims and billing issues.
• Review, compile and prepare group information for large group RFPs.
• Follow up with carriers on requests for quotes and plan changes.
• Provide internal staff with follow-up communications and approvals for Brokers on enrollment issues.
• Prepare and amend large group spreadsheets as assigned.
• Coordinate with team members to ensure service and turnaround times meet standards.
• Develop and maintain strong relationships with carriers and internal staff.

Skills

Customer service

Data entry

Learning mindset

Microsoft Excel

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Excel

Job description

General Description: Provide administrative support to Team Leaders and service team. Ensure new business, renewals, and broker of record letters meet the requirements of the writing carrier. Act as a liaison between the insurance carrier and internal staff.

Responsibilities:

• Provide day-to-day customer service. Respond to carriers, internal staff, and/or broker questions. Assist with claims and billing problems.
• Review, compile, and prepare group information for large group RFP’s.
• Follow up with carriers on requests for quotes.
• Provide internal staff with follow-up communication and approvals for Brokers on plan changes and open enrollment issues.
• Prepare and amend large group spreadsheets as assigned.
• Work with insurance carriers to process and follow-up on various items. Includes enrollment, proposals, broker matters, new business, and product information.
• Help maintain BOR letters. Includes following up with Broker and/or carrier and assisting with plan design and rate information.
• Provide renewals to appropriate brokers.
• Update client database on an ongoing basis. Create and maintain case files of critical client information based on implemented workflows.
• Coordinate with team members to ensure service and turn-around times meet Emerson Rogers standards.
• Develop and maintain strong working relationships with carriers and internal staff.

Knowledge, Skills and Abilities:

• Entry level position. 1 year of employee benefits experience preferred.
• High School Diploma or GED degree required. Bachelor’s degree a plus.
• Familiar with benefit plans a plus. Eager to learn new concepts and further professional development.
• Working knowledge of Microsoft Office Excel. Includes experience with data entry, formatting, and formulas.

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USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .