Analyst V Technology Services

Vistra Corp; Kentucky; On-site; USD 95,000 - 125,000; Full time

Job summary

Vistra Corporate Services Company in Perry, OH seeks an Analyst V to drive documentation, improve processes, and support technology services. You will maintain and configure applications and identify opportunities to enhance service quality and user experience.

You will partner with business users, architecture and development teams to implement automation, measure performance, and train users on TS processes to increase adoption and value.

Qualifications

• Bachelor's degree in IT/Business or equivalent experience.
• Certifications such as ITIL, CSM, AWS are a plus.
• Ability to lead, track, and communicate status of cross-team initiatives.
• Experience identifying and implementing automation for ITIL-aligned processes.
• Ability to create and update process documentation.
• Strong learning agility, organization, and attention to detail.

Responsibilities

• Drive documentation and process improvements for Technology Services.
• Maintain and configure applications; support activities and training.
• Identify automation opportunities and measure performance.
• Partner with business users, architecture and development teams.
• Lead cross-team initiatives and report status to stakeholders.
• Develop metrics for improved measurement and reporting.

Skills

Process improvement

ITIL

Stakeholder communication

Data analysis

Training

Automation

Education

Bachelor's degree in IT/Business

Tools

SQL

Excel

Visio

ITSM tools

Job description

Job Summary

The Analyst V will be responsible for driving documentation and process improvements, maintaining and configuring applications, and/or performing support activities for Technology Services. They will play a pivotal role in identifying and implementing process, tool, and measurement opportunities to improve the team’s service, as well as training technology and business users on how to engage to improve the user experience.

Job Description

Key Accountabilities

• Facilitate daily operational activities and measure process quality and compliance.
• Employ statistical methods to analyze and configure applications to improve the customer experience and provide practical solutions to problems.
• Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
• Partner with business users, process owners, architecture and development teams to ensure effective application use.
• Lead, track, and communicate status of cross-team initiatives.
• Develop and maintain positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
• Design and create metrics for improved measurement and reporting.
• Create and update documentation.
• Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
• Train the TS and end user community to increase adoption and communication of TS processes.
• Apply understanding of financial principles to team initiatives.
• Provide domain guidance to less experienced team members.

Education, Experience, & Skill Requirements

• Experienced gained through college degree programs and/or certifications in business or technology related field, or equivalent experience.
• Professional certifications (e.g., ITIL, CSM, AWS)
• Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
• Demonstrated ability to identify, evaluate, andimplementopportunitiesfor automation and continuousimprovement ofITIL-aligned processes.
• Demonstrated ability to create and update process documentation.
• Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
• Exceptional organizational skills, communication skills, and attention to detail required
• Proficient at creating leadership-level communications and presenting to and interacting with leaders
• Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team.

5-7 years professional experience in a technology or business field

Key Metrics

• Process compliance
• Agile delivery proficiency
• System availability for applications
• Ticket volumes and trending

Job Family

Information Technology

Company

Vistra Corporate Services Company

Locations

Perry

Ohio

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email [e-mail] a request.