Analyst Telecommunications

Packaging Corporation of America; Lake Forest (IL); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Paid holidays

401k with company match

Job summary

Packaging Corporation of America (PCA) in Lake Forest, IL seeks a Unified Communications engineer to design, install and maintain PCA’s UC infrastructure. The role includes 24x7 support and close collaboration with IT, plant, and vendor teams.

The ideal candidate has IT education credentials and 1–2 years of UC/IT experience, with strong communication and organizational skills in a fast-paced environment.

Qualifications

• Bachelor's degree/strongly preferred in IT systems or related field.
• Experience in Unified Communications administration or related ITS areas (1–2 years) preferred.
• Familiarity with Local and Wide Area Networks and help desk processes.

Responsibilities

• Design, install and maintain PCA’s Unified Communications infrastructure.
• Provide 24x7 support for UC systems.
• Collaborate with plant and corporate teams and vendors.

Skills

Keyboarding

Organizational skills

Multitasking

Prioritization

Verbal & Written communication

Interpersonal with staff & vendors

Computer literacy

Education

Information Technology Certificate

Bachelor of Science, Information Technology Systems

Tools

UC Administration

LAN/WAN

Help Desk software

Job description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People Customers Trust

Position Purpose Summary:

The purpose of this position is to support our current and future Unified Communications infrastructure. This position is part of the Information Technology Systems department, Unified Communications group.

Responsibilities:

This position will be responsible for designing, installation and maintenance of PCA’s Unified Communications infrastructure.

This position provides 24x7 support for the Unified Communications infrastructure.

Requirements:

Education

• Information Technology Certificate, Bachelor of Science, Information Technology Systems, strongly preferred.

Work Experience

• Previous work experience in related ITS areas (1-2 years) strongly preferred.
• Applicant should have familiarity with Unified Communications administration.
• Applicant should have familiarity with Local and Wide Area Networks.
• Applicant should have familiarity with investigating and resolving first level help desk service requests.

Skills –

• Must have mastered basic keyboarding and editing skills.
• Must have strong organizational skills to handle numerous details, deadlines, and requests.
• Must have the ability to adapt to and work effectively and independently in a fast paced, multitasking environment.
• Must be able to evaluate and prioritize tasks for efficiency and completeness.
• Must be an effective communicator, verbal and written.
• Must be able to interact effectively and professionally with all levels of plant and corporate personnel and with customers and vendors.
• Appropriate requirements for computer work processing.

COMPENSATION AND BENEFITS

• Starting salary for position: $62,400-$70,000.
• Paid Holidays.
• Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
• Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
• Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

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PCA is an Equal Opportunity Employer