Analyst System Operations Strategy & Analytics

JetBlue; New York (NY); On-site; USD 64,350 - 89,600; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Job summary

JetBlue is seeking an Systems Operations Strategy & Analytics Analyst to enhance data-driven decision making at the System Operations Center (SOC). You will bridge Operations and Planning, delivering scalable solutions, dashboards, and policies for reliability and efficiency.

The role requires strong SQL, Python or R, Tableau, and Excel skills, plus the ability to communicate clearly and manage multiple tasks in a fast-paced environment.

Qualifications

• Bachelor's degree in Aviation, Mathematics, Operations Research, Computer Science, Engineering, or related field, or 4+ years of relevant work experience.
• One year of quantitative and analytical experience.
• Proficiency in SQL and at least one high-level programming language (Python or R).
• Proficiency in Excel and PowerPoint.
• Experience with data visualization tools such as Tableau.
• Strong written and verbal communication skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Analyze operational performance and identify constraints impacting efficiency.
• Develop and promote dashboards and decision-support tools to improve SOC operations.
• Coordinate with operating groups to align tactical execution with strategic goals.
• Serve as a liaison between operational teams and data experts to implement data-driven policies.
• Support strategic planning for operational reliability across teams.
• Review analyses to optimize the JetBlue schedule for resilience.
• Support SOC Weekly Operations Reviews and continuous improvement efforts.
• Ingest data from multiple sources to enable data-driven decision making.
• Perform other duties as assigned.

Skills

SQL

Python

R

Tableau

Excel

PowerPoint

Communication

Multitasking

Deadline-driven

Education

Bachelor's degree

High School Diploma/GED + 4 years experience

Job description

Position Summary

The System Operations Strategy & Analytics Analyst primarily provides operational support to the JetBlue System Operations Center (SOC) enhancing data-driven decision-making and continuous improvement initiatives. This role leverages data and technology to support JetBlue's overall operational excellence and system efficiency to address challenges faced by the SOC. The position serves as a bridge between the Operations and Planning teams, fostering collaboration to streamline processes, implement scalable solutions, enhance decision-making capabilities, and support a more resilient schedule. The Analyst reports to the Director, Operations Strategy & Engineering, with a direct supporting relationship to the Director, System Operations Strategy & Continuous Improvement.

Essential Responsibilities

• Analyze JetBlue's operational performance and assess constraints that impact efficiency.
• Drive the development and adoption of capabilities, dashboards, and decision-support tools to enhance operational efficiency in the SOC and the broader JetBlue operation.
• Partner with and liaise between operating groups to align tactical execution and strategic objectives.
• Act as a key liaison between operational teams and data experts, applying a holistic view to develop and implement policies, strategies, processes, and technologies that address large-scale challenges while aligning with operational reliability and efficiency goals.
• Support strategic planning for JetBlue's operational reliability across multiple teams.
• Conduct reviews and analyses to support SOC, building a smarter and more resilient schedule.
• Support SOC Weekly Operations Reviews and continuous improvement efforts.
• Provide subject matter expertise in operational data, partnering with SOC, Enterprise Planning, IT Products, IT Data, and other stakeholders to ingest and develop insights and support data-driven decision-making from various data sources.
• Perform other duties as assigned.

Minimum Experience and Qualifications

• Bachelor's degree in Aviation, Mathematics, Operations Research, Computer Science, Engineering, or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
• One (1) year of quantitative and analytical experience.
• Proficiency in database querying (e.g., SQL), high-level programming languages (such as Python or R), statistical modeling, and data visualization tools (e.g., Tableau).
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to work under pressure in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills.
• Ability to communicate technical issues assertively and tactfully.
• Excellent multitasking skills.
• Availability for occasional overnight travel (20%).
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country where the position is located.
• Authorization to work in the U.S. is required; this position is not eligible for visa sponsorship.

Preferred Experience and Qualifications

• One (1) year of work experience in aviation or a related field, with progressive responsibility in operational strategy or decision support.
• One (1) year of work experience at an airline in System Operations, Operations, Network, Enterprise Planning, or a related cross-functional role.
• Strong airline business acumen, including a deep understanding of airline operations, network planning, and strategic decision-making.
• Knowledge and/or experience with best practices across the airline industry.
• Master's degree in Aviation, Mathematics, Operations Research, Computer Science, Engineering, or a related field.
• Knowledge of collaborative decision-making practices and airline operations.

Equipment

• Computer and other office equipment.

Work Environment

• Traditional office environment.

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (sedentary).

Compensation

• The base pay range for this position is between $64,350.00 and $89,600.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.