Analyst/Sr Analyst, Sales Production Technology

American Airlines Inc.; Fort Worth (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Job summary

American Airlines Inc. is seeking an Analyst/Sr Analyst in the Sales Production Technology group. The role focuses on owning requirements, coordinating with technology partners, and delivering dashboards and tools to support deal design and contract management.

You will drive adoption, ensure timely deliveries, and collaborate with business users to optimize sales processes. The position emphasizes strong analytical skills, data-driven decision making, and the ability to translate business needs

Qualifications

• Experience with analyzing business processes and improving customer experience.
• Ability to gather requirements and translate into actionable tasks.
• Proven ability to coordinate with multiple stakeholders and manage priorities.
• Familiarity with CRM platforms and project-tracking tools.

Responsibilities

• Act as liaison with technology providers to plan and manage implementation projects.
• Gather requirements for multiple initiatives and prioritize user stories.
• Produce project docs in Visio, Excel and PowerPoint for management.
• Lead UAT and coordinate demos for stakeholders at all levels.
• Create PowerBI reports and CRM dashboards for end users.

Skills

Data analysis

Requirements gathering

User story prioritization

Stakeholder coordination

CRM stakeholder management

Education

Bachelor's degree in Information Technology, Computer Science, MIS or Engineering

Tools

Rally

Microsoft Dynamics 365

Visio

Excel

PowerPoint

Job description

Analyst/Sr Analyst, Sales Production Technology

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Analyst/Sr Analyst, Sales Production Technology Posting Start Date: 11/11/26

Location: DFW Headquarters Building 8 (DFW-SV08)

Cities: Fort Worth - TX

Requisition ID: 89361

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role is part of the Global Sales organization within the Contract & Deal Management Tools team, where you'll help shape the technology that enables our commercial teams to create, negotiate, and execute complex customer agreements. Working closely with business and technology partners, you'll lead the implementation and enhancement of strategic tools that support deal design, contract lifecycle management, and sales process transformation. You'll play a key role in delivering innovative solutions that improve the experience of our internal customers and drive business growth.

What you'll do

• Acts as a liaison with technology providers to develop and manage implementation project plans and configuration processes within established timeframes
• Analyzes and gathers business requirements for multiple corporate initiatives simultaneously
• Prioritizes requirements (user stories), provides risk analysis, and provides project documentation in Visio, Excel, and PowerPoint
• Works closely with stakeholders to ensure reasonable timelines are set, reviews and approves product design, coordinates quality assurance, reviews and prioritizes defects, provides approval and sign off of builds, and oversees implementations
• Performs user acceptance testing (UAT) for application software upgrades and maintenance on a regular basis
• Coordinates demos to stakeholders (all levels of management)
• Critically analyzes and evaluates information gathered from multiple sources to create documentation
• Conducts requirement and test plan reviews and ensures requirements and test documentation is approved in accordance with audit standards
• Understands expectations that were set with the business unit(s)
• Creates end user training documents and materials, supports internal and external users by answering inquiries via email and provide training as needed
• Create PowerBI reports and CRM dashboard views for end users

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Min 3 years’ experience in product ownership or related experience

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's degree in information Technology, Computer Science, MIS or any Engineering field
• Experience with project and technical defect tracking tools such as Rally

Skills, Licenses & Certifications

• Experience in analyzing system and business processes, improving customer satisfaction, reducing cost and increasing revenue
• Skilled at driving organizational change through the integration of people, process, and technology
• Demonstrated expertise in any CRM platform such as Microsoft Dynamics 365
• Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations aligning with tools used in Global Sales
• Strong aptitude for problem solving and analytics, and the ability to transform requirements into process flows and to analyze data for problem solving using tools such as Visio and Excel

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, youâll have access to your health, dental, prescription and vision benefits to help you stay well. And thatâs just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself â thatâs why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Cities: Fort Worth - TX

Requisition ID: 89361

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.