Analyst, SNS Technical Service

Hillsborough County Public Schools; Tampa (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

Hillsborough County Public Schools is seeking an Analyst for SNS Technical Services in Tampa, FL. This role leads a team of IT professionals, coordinates mainframe data processing projects, and guides software installations and data migrations.

Strong analytical, planning, and communication skills are essential to ensure SNS standards are met. The ideal candidate will have a bachelor’s degree and relevant computer operations experience, with proven supervisory capabilities and the ability to

Qualifications

• Bachelor's degree or equivalent training in relevant fields.
• Experience with mainframe data processing and IT systems.
• Proven supervisory capability and cross-functional collaboration.

Responsibilities

• Manages SNS IT staff, including maintenance and repair of systems.
• Assigns maintenance requests and tracks technician productivity.
• Evaluates system conditions and coordinates installation, migration, and training.
• Coordinates software changes with vendors and district leadership.
• Plans, designs, and coordinates installation of technology systems and training.

Skills

Supervisory experience

Data analysis

Communication skills

Planning & organization

Technology leadership

Education

Bachelor's degree

Computer operations background

Degree or training in data processing

Tools

Mainframe systems

Data migration tools

Software installation

Job description

Analyst, SNS Technical Service

Hillsborough County Public Schools Tampa:Silo Bend Property - Tampa, Florida Open in Google Maps

This job is also posted in Florida Department of Education

Job Details

Job ID: 5962186

Application Deadline: Oct 29, 2026 12:00 AM (UTC)

Posted: Oct 15, 2026 12:00 AM (UTC)

Starting Date: To Be Determined

Job Description

Contact: Lisa Nappier at [e-mail] or 813-605-5157.

Summary

The Analyst, Student Nutrition Services Technical Services, will perform highly technical duties relating to data processing applications in a mainframe computer environment. The Analyst, Student Nutrition Services Technical Services, will provide input on technology needs in order to develop new programs or modify existing programs for the Student Nutrition Services (SNS) department. This position will perform supervisory and skilled technical duties related to the maintenance and/or repair of various technology systems and related service activities both in the technology office and in the field

Supervisory Expectations

Manage assigned clerical staff and subordinate professional personnel in one or more sections of the department. Take responsibility for the overall direction, coordination, and evaluation of assigned teams. Carry out supervisory responsibilities in accordance with the district’s policies and applicable state and federal laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

District Expectations

• Demonstrate regular and predictable attention to the work.
• Support the district’s vision, mission, goals, and Strategic Plan.
• Engage in civility, respect, and professionalism.
• Maintain the professional knowledge and skills necessary to perform the essential duties and responsibilities of their positions.

Responsibilities

• Manages and supervises SNS information technology (IT) staff, including skilled technicians engaged in the maintenance, installation, and/or repair of systems.
• Assigns maintenance requests to technicians and tracks their productivity.
• Evaluates the condition of various technology systems and provides for the appropriate installation, maintenance, and repair of those systems.
• Studies and evaluates applications assigned for conversion to data processing.
• Coordinates necessary software installation, data migration, training of users, data standards, and on-site support to maintenance managers to ensure SNS department standards are maintained.
• Coordinates with software suppliers and IT on programming changes needed and approved by district management.
• Supervises and evaluates performance of employees through observation, skill level of technical repair, and customer satisfaction.
• Assists in planning, designing, and coordinating the installation of various technology systems, including online or face-to-face training.
• Gathers facts, analyzes existing procedures, defines problems, and makes recommendations for revisions of existing procedures or institution of new systems, determining their feasibility for computer processing.
• Studies existing applications and data processing equipment for improvement or updating and makes recommendations to superior for revision.
• Assists with training and installation of services.
• Evaluates computer output to determine if data meets the needs of problem areas and prepares reports.
• Analyzes reasons for failure of computer to solve problems and revises logic and procedures involved.
• Confers with representatives from other departments in developing new applications and revising old ones.
• Evaluates technicians’ duties in the SNS office, out of the office, and in the field.
• Performs any other duties as assigned.

Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the district.

Other Information

Analytical Skills

Synthesizes complex or diverse information. Collects and researches data. Uses intuition and experience to complement data. Identifies data relationships and dependencies. Designs workflows and procedures.

Job Knowledge

Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively.

Communications

Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.

Planning & Organization

Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Integrates changes smoothly. Sets goals and objectives. Works in an organized manner.

Technology Leadership

Leverages technology for improved efficiency and growth. Tracks emerging technologies. Determines organizational implications of major technology trends. Assesses risks and benefits of adopting new technologies. Addresses implementation and change management issues.

Education

A bachelor's degree. Degree or formal training in computer operations, computer programming, or data processing preferred.

Experience: Three (3) years of increasingly responsible experience in mainframe computer programming and/or computer systems design. An associate’s degree plus two (2) additional years of work experience in computer operations, computer programming, or data processing may substitute for the four-year degree.

Language Skills

Reads and interprets general business and professional journals, technical procedures, or regulations. Writes reports, correspondence, and manuals. Effectively presents and responds to questions from managers and the public.

Mathematical Skills

Works with math concepts such as probability and statistical inference, and fundamentals of geometry and trigonometry. Applies concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Knowledge of relevant and current computer software programs.

PHYSICAL DEMANDS

• Physical Activities: Standing, walking, sitting, stooping, kneeling, crouching, bending, handling, keyboarding, fingering, feeling, talking, hearing, near acuity, far acuity, depth perception, and field of vision.
• Lifting Demands: Up to 35 pounds.
• Reaching Activities: Both dominant and non-dominant hand; overhead.
• Environmental Conditions: Noise Intensity: 3, moderate; extreme cold, extreme heat.

OTHER REQUIREMENTS

This position requires traveling to various school sites, work locations, and/or community organizations throughout the district.

Position Type: Full-time

Job Requirements

Contact Information

• Althea Walker
• 901 East Kennedy Boulevard
• Tampa, Florida 33602
• Phone: [phone]
• Email: [e-mail]

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