Analyst, Research

FedEx Ground; Indiana (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan with company match

Tuition reimbursement

Health benefits from day one

Paid time off

Job summary

FedEx Supply Chain is seeking an Analyst, Research I for the afternoon/evening shift to reconcile discrepancies in the warehouse using R-Log or WMS systems. You will ensure timely resolution to meet SLA metrics and support inventory control.

You will work on root-cause analysis, communicate issues to managers, and participate in continuous improvement initiatives within the facility. Strong teamwork and problem solving are essential.

Qualifications

• High school diploma or GED required; 0--2 years of relevant experience.
• Minimum of 1 year warehouse experience including computer skills.
• Effective communication and PC skills required.
• Customer service driven; strong team player.

Responsibilities

• Research and resolve discrepancies accurately using all available resources.
• Maintain the flow of discrepant product by resolving issues in FIFO or prioritization order.
• Communicate repetitive errors and problems to the Inventory Control Manager.
• Assist in identifying root causes of discrepancies and recommend preventive actions; report findings to the Supervisor and Customer.
• Maintain positive relationships with accounts by responding to inquiries courteously and efficiently.
• Report feedback to management, including signs of dissatisfaction.
• Implement and promote continuous improvement in warehouse and inventory functions using established quality processes (ISO, account-specific, etc.)
• Understand and meet all customer quality goals.
• Participate in quality programs and project teams.
• Make recommendations for continuous improvement of departmental work processes and operating procedures.
• Perform other duties as assigned.

Skills

Effective communication

Customer service

Team player

PC skills

Education

High school diploma or GED

Job description

Shift

Monday - Friday - 2nd Shift (Afternoon/Evening)

Analyst, Research I

The Analyst, Research I is responsible for utilizing R-Log or designated Warehouse Management Systems (WMS) along with all available systems and databases to reconcile discrepancies within a specific department. Timely resolution of discrepancies is essential to meet SLA metrics for time in the facility.

Primary Responsibilities

• Research and resolve discrepancies accurately using all available resources.
• Maintain the flow of discrepant product by resolving issues in FIFO or prioritization order.
• Communicate repetitive errors and problems to the Inventory Control Manager.
• Assist in identifying root causes of discrepancies and recommend preventive actions; report findings to the Supervisor and Customer.
• Maintain positive relationships with accounts by responding to inquiries courteously and efficiently.
• Report feedback to management, including signs of dissatisfaction.
• Implement and promote continuous improvement in warehouse and inventory functions using established quality processes (ISO, account-specific, etc.) and active participation in High Performance Work Teams.
• Understand and meet all customer quality goals.
• Participate in quality programs and project teams.
• Make recommendations for continuous improvement of departmental work processes and operating procedures.
• Perform other duties as assigned.

Education / Experience

• High school diploma or GED required; 0--2 years of relevant experience.
• Minimum of 1 year warehouse experience including computer skills.
• Effective communication and PC skills required.
• Customer service driven.
• Strong team player.

Requirements, Perks, and Benefits (US -- Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

For details on our comprehensive benefits,

Equal Opportunity Employer

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act
• E-Verify Program Participant

E-Verify Program Participant

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation,

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.