Analyst, Quality Assurance II

Groupe Kardol; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Hibbett Retail, Inc. is seeking a Quality Assurance Analyst II to develop, manage, and execute the QA program across the organization. You will uncover bugs, ensure product quality, and support continuous improvement of IT services.

Responsibilities include defining QA standards, mentoring staff, conducting audits, and reporting defect trends to stakeholders. Retail experience is a plus; cloud/SAS exposure is beneficial.

Qualifications

• Bachelor's degree in IT or related field required.
• 2–4 years of QA related experience.
• Retail experience preferred.
• Cloud and SAS experience a plus.

Responsibilities

• Document test cases, perform risk analysis, record progress and results.
• Define and implement IT quality standards and mentor staff.
• Develop knowledge of systems and applications involved in QA testing.
• Coordinate all testing efforts and manage QA processes.
• Conduct quality system audits and drive improvements.
• Initiate corrective actions from reviews, audits, or issues.
• Develop reporting capabilities and data standards for defect analysis.
• Communicate status and impacts of corrective actions to stakeholders.
• Develop risk monitoring for IT service delivery and project work products.

Skills

Self-Starter

Strong organizational skills

Leadership & communication

Team collaboration

Interpersonal relations

Education

Bachelor's degree in information technology or related field

Tools

SAS

Cloud environments

Mobile device testing

Job description

HB: 00015 Store Support CenterR301US Hibbett Retail, Inc.

Summary

The Quality Assurance Analyst II is responsible for developing, managing, and executing the quality assurance program for our organization. The quality assurance program will cover all aspects of the organization. Ensures that the final product observes the organization's quality standards, taking a deep dive into a program or service to uncover bugs, errors, and issues.

Essential Duties and Responsibilities

• Document test cases. Perform and document risk analysis. Record test progress and results. Create test plans.
• Define and implement IT quality standards, processes, and procedures. Train and mentor lower level team members on IT quality standards.
• Develop working knowledge of all systems and applications involved in QA testing activities.
• Assist in managing the entire QA process. Ensure that all environments, systems, and personnel are in place prior to start of QA process. Coordinate all testing efforts including non-QA team member responsibilities. Manage relationships with internal and external resources including reporting results and disseminating responses. Report activities to all parties involved in the QA process. Execute QA testing activities as needed.
• Assist in conducting regular quality system audits and work collaboratively to improve compliance.
• Assist in initiating corrective action processes resulting from quality reviews, audits, or any other means of problem identification.
• Assist in overseeing Document Control and training of team for updated / new procedures.
• Assist in developing and maintain a measurement capability to support management information needs on IT service delivery performance.
• Assist in developing reporting capabilities and data collection standards to analyze defect data to identify trends and proactively work to improve quality.
• Communicate the status, results, and impacts of corrective actions to the appropriate stakeholders.
• Assist in developing and maintain a process to identify, monitor and control risks to IT service delivery. Develop and maintain a process to ensure the requirements of projects and products are delivered in the associated work products.
• Assist in developing and lead auditing plans for work in-process and finished projects, throughout the development life cycle up to and including implementation.
• Ensure resolution of corrective actions is accomplished in a timely manner using sound methods for root cause analysis, short term remediation, and permanent solutions.
• Participate in and review design control activities. Champion continuous improvement efforts to meet or exceed quality objectives.
• Assist in developing standards and procedures to determine product quality and release readiness.
• Discover bugs, issues, and errors in software.
• Protects the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

• No supervisory responsibilities.

Qualifications

• Bachelor's degree in information technology or a related field or equivalent experience.
• 2 - 4 years of related experience.
• Experience working for a retail company preferred.
• Self-Starter.
• Strong organizational, leadership, and communication skills.
• History of success in making change and achieving objectives.
• Ability to work effectively in a team environment and facilitate positive interpersonal relations with coworkers, business partner, and contractors.
• Cloud and SAS environment experience a plus.
• Mobile Device testing experience a plus.

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