Analyst - QA(remote)

MAXIMUS; Lebanon (NH); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Incentives

Program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze data, identify trends, and implement corrective actions to enhance service quality and efficiency.

Working with leadership, training teams, and staff, you will develop and maintain QA processes, reporting, and knowledge resources, driving continuous improvement across the program.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of QA or related experience.
• Experience conducting audits and monitoring to ensure compliance with standards.
• Strong analytical skills to identify trends and root causes and develop recommendations.
• Experience developing and presenting routine and ad hoc performance reports.

Responsibilities

• Conduct internal audits for the quality assurance program and ensure project quality metrics are met.
• Collaborate in developing and updating procedures when changes occur.
• Analyze reports on operational performance and provide actionable solutions.
• Develop routine and ad hoc project performance reports and research issues.
• Monitor quality assurance activities and support project effectiveness.
• Identify trends in quality program data and implement corrective actions as appropriate.
• Support monitoring of performance against contractual requirements using system applications.
• Develop staff knowledge materials, including guides, matrices, and workflows.
• Assist in staff training to achieve quality program goals.
• Evaluate the effectiveness of quality initiatives and improvement efforts.
• Perform other duties as assigned by management.

Skills

Quality assurance

Auditing

Data analysis

Root cause analysis

Cross-functional collaboration

Documentation

Communication

Education

Bachelor's degree in relevant field

Tools

Quality management software

Job description

The Quality Assurance Specialist is responsible for monitoring, evaluating, and improving operational performance to ensure compliance with quality standards, contractual requirements, and established policies and procedures. This role conducts quality audits, analyzes performance data, identifies trends and opportunities for improvement, and supports the implementation of corrective actions designed to enhance service quality and operational effectiveness.

Working closely with operational leadership, training teams, and support staff, the Quality Assurance Specialist supports the development and maintenance of quality assurance processes, reporting, knowledge management resources, and performance improvement initiatives. This position plays a critical role in ensuring consistent execution of business processes, maintaining quality program goals, and driving continuous improvement through data‑driven analysis and quality monitoring activities.

Essential Duties and Responsibilities

• Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
• Collaborate in developing new procedures and update existing procedures when changes occur.
• Analyze reports on operational performance and provide solutions to identified issues.
• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
• Analyse quality program data to identify trends and to develop and implement corrective action plans as appropriate.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
• Assist with staff training for the purpose of achieving and maintaining quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.
• Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Three (3) or more years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.
• Demonstrated experience conducting audits, quality reviews, and monitoring activities to evaluate compliance with quality standards, policies, procedures, and contractual requirements.
• Strong analytical skills with the ability to evaluate operational data, identify trends, assess performance gaps, determine root causes, and develop actionable recommendations.
• Experience developing, interpreting, and presenting routine and ad hoc performance reports to support operational decision‑making and continuous improvement initiatives.
• Proven ability to develop, implement, and monitor corrective action plans to address quality concerns and improve overall program performance.
• Ability to collaborate effectively with cross‑functional teams, leadership, trainers, and operational staff to support quality initiatives and process improvements.
• Exceptional attention to detail with the ability to identify discrepancies, procedural gaps, compliance risks, and quality issues while maintaining a high degree of accuracy and consistency.
• Strong organizational and time‑management skills with the ability to manage multiple priorities in a fast‑paced environment.
• Excellent written and verbal communication skills with the ability to clearly document findings, provide constructive feedback, and communicate recommendations to stakeholders at all levels.

*Position is contingent upon contract award*

Job Details

• This is a fully remote role.
• Must be a U.S. citizen.
• Equipment will be provided but must meet the remote position requirement provided below.
• Must have the ability to pass a federal background check.

Remote Position Requirements

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net).
• Minimum 5mpbs upload speed.
• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home internet router.
• Private work area and adequate power source

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

• health insurance coverage
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off
• short- and long-term incentives
• program-specific awards