Analyst, Product Operations & Performance

Ford-Motor-Company; Dearborn (MI); On-site; USD 100,000 - 137,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Back-up child care assistance

Vehicle discount program

Tuition assistance

Paid time off

Paid holidays

Job summary

Ford Motor Company is seeking a Product Analytics Lead to transform raw data into actionable insights driving product performance and customer satisfaction in connected vehicle experiences.

You will bridge intelligence teams and service leaders, ensuring alignment on metrics and enabling rapid action across the organization. Expect collaboration with GDIA, UX, and cross-functional teams to embed analytics in product requirements.

Responsibilities

• Define and maintain operating rhythm for product analytics reviews and reporting across Digital Product organization
• Translate complex data into clear insights for product managers, engineers, and executives
• Build dashboards and self-service analytics tools tracking KPIs like adoption, engagement, retention, and funnel conversion
• Collaborate with data engineering to ensure pipelines and instrumentation support analytics needs
• Identify data-driven opportunities to improve connected vehicle experiences via experimentation and cohort analysis
• Present findings to senior leadership to influence product strategy and roadmap priorities
• Foster data literacy and analytics best practices within product teams
• Collaborate with GDIA, UX, and business teams to reflect analytics needs in requirements

Job description

In this role, you'll partner directly with product teams to transform raw data into actionable, decision-ready insights. You'll own the metrics, dashboards, and reporting cadences that give leadership real-time visibility into how customers engage with connected vehicle experiences — and use those insights to drive measurable improvements in product performance and customer satisfaction.

You'll serve as the critical bridge between intelligence team members and integrated services leaders, ensuring that every team is aligned on the metrics that matter and empowered to act on them quickly.

• Define and maintain a consistent operating rhythm for product analytics reviews, business reviews, and performance reporting across the Digital Product organization
• Translate complex behavioral, usage, and engagement data into clear, actionable insights for product managers, engineers, and executive stakeholders
• Build and maintain dashboards and self-service analytics tools that track key product KPIs (e.g., feature adoption, engagement, retention, funnel conversion, connected vehicle usage patterns)
• Partner with data engineering teams to ensure data pipelines, instrumentation, and tracking support product analytics needs
• Identify opportunities to improve connected vehicle experiences through data-driven experimentation, A/B testing, and cohort analysis
• Develop and monitor metrics tied to customer lifetime value (CLV), engagement, and retention across digital product touchpoints
• Present findings and recommendations to senior leadership to influence product strategy and roadmap prioritization
• Champion a culture of data literacy and accountability by embedding analytics best practices within product teams
• Collaborate cross-functionally with Global Data Insight & Analytics (GDIA), UX, and business teams to ensure analytics needs are reflected in product requirements

You'll have...

• Bachelor's degree in a quantitative field (e.g., Business Analytics, Statistics, Economics, Computer Science) or equivalent practical experience.
• 3+ years of experience in Product Operations, Product Analytics, or Business Intelligence within a digital product environment, with a proven track record of measuring post-launch success.
• 2+ years of deep experience with product analytics tooling (e.g., Amplitude) and data visualization platforms (e.g., Power BI, Looker, Tableau).
• Expertise in separating signal from noise in complex datasets and building compelling narratives for Product and Cross-functional leadership
• Strong analytical, problem-solving, and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
• Strong stakeholder management skills to influence cross-functional teams and drive data-driven decision-making.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company,

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7 and ranges from $99,600-$136,600.,

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

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