Analyst, Product Operations & Performance

Ford, Inc; Dearborn (MI); On-site; USD 100,000 - 137,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off and holidays

Tuition assistance

Vehicle discount program

Job summary

Ford in Dearborn, MI seeks an experienced Product Analytics Lead to transform raw data into decision-ready insights across digital product initiatives. You will own metrics dashboards and reporting cadences, ensuring leadership has real-time visibility into customer engagement with connected vehicle experiences.

You will bridge intelligence teams and product leaders, delivering consistent analytics reviews, actionable insights, and data-driven recommendations to shape product strategy and

Qualifications

• Bachelor's degree in a quantitative field or equivalent practical experience
• 5+ years of experience in Product Operations, Product Analytics, or Business Intelligence
• 3+ years with product analytics tooling (Amplitude) and data visualization platforms (Power BI/Looker/Tableau)
• Ability to translate complex data into actionable insights for leaders
• Strong analytical, problem-solving, and communication skills with stakeholders
• Experience using AI to accelerate work and show impact

Responsibilities

• Define and maintain analytics reviews, business reviews, and performance reporting cadence
• Translate data into clear insights for product managers, engineers, and executives
• Build and maintain dashboards and self-service analytics for KPIs
• Collaborate with data engineering to ensure data pipelines support analytics
• Conduct data-driven experiments and cohort analyses to drive improvements
• Present findings to senior leadership to influence strategy and roadmap

Skills

Product analytics

Data storytelling

Stakeholder influence

AI tooling experience

Education

Bachelor's degree in a quantitative field

Tools

Amplitude

Power BI

Looker

Tableau

Job description

In this role, you'll partner directly with product teams to transform raw data into actionable, decision-ready insights. You'll own the metrics, dashboards, and reporting cadences that give leadership real-time visibility into how customers engage with connected vehicle experiences — and use those insights to drive measurable improvements in product performance and customer satisfaction.

You'll serve as the critical bridge between intelligence team members and integrated services leaders, ensuring that every team is aligned on the metrics that matter and empowered to act on them quickly.

• Define and maintain a consistent operating rhythm for product analytics reviews, business reviews, and performance reporting across the Digital Product organization
• Translate complex behavioral, usage, and engagement data into clear, actionable insights for product managers, engineers, and executive stakeholders
• Build and maintain dashboards and self-service analytics tools that track key product KPIs (e.g., feature adoption, engagement, retention, funnel conversion, connected vehicle usage patterns)
• Partner with data engineering teams to ensure data pipelines, instrumentation, and tracking support product analytics needs
• Identify opportunities to improve connected vehicle experiences through data-driven experimentation, A/B testing, and cohort analysis
• Develop and monitor metrics tied to customer lifetime value (CLV), engagement, and retention across digital product touchpoints
• Present findings and recommendations to senior leadership to influence product strategy and roadmap prioritization
• Champion a culture of data literacy and accountability by embedding analytics best practices within product teams
• Collaborate cross-functionally with Global Data Insight & Analytics (GDIA), UX, and business teams to ensure analytics needs are reflected in product requirements

You'll have...

• Bachelor's degree in a quantitative field (e.g., Business Analytics, Statistics, Economics, Computer Science) or equivalent practical experience.
• 5+ years of experience in Product Operations, Product Analytics, or Business Intelligence within a digital product environment, with a proven track record of measuring post-launch success.
• 3+ years of deep experience with product analytics tooling (e.g., Amplitude) and data visualization platforms (e.g., Power BI, Looker, Tableau).
• Expertise in separating signal from noise in complex datasets and building compelling narratives for Product and Cross-functional leadership
• Strong analytical, problem-solving, and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
• Strong stakeholder management skills to influence cross-functional teams and drive data-driven decision-making.
• Has used AI to dramatically accelerate their work and can show how AI changed their pace or process.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7 and ranges from $99,600-$136,600.,

For more information on salary and benefits, https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.