Analyst, Performance Improvement

University of Washington Medical Center; Seattle (WA); On-site; USD 90,000 - 135,000; Full time

Job summary

Harborview Medical Center seeks an Analyst, Performance Improvement to serve as a strategic consultant and operational partner. You will collaborate with clinical and interdisciplinary teams to advance patient safety, quality, patient experience, and performance metrics.

You will lead cross-functional initiatives, facilitate Lean workshops, coach leaders, and synthesize data into actionable insights for executive decisions, aligning with organizational priorities and sustaining improvements.

Qualifications

• Bachelor’s degree in a healthcare or related field.
• 4+ years of experience leading complex performance-improvement initiatives in healthcare.
• Experience facilitating multidisciplinary teams and influencing leaders through change.
• Advanced knowledge of Lean, improvement science, and change management.
• Strong skills in process mapping, workflow analysis, and current/future-state design.
• Ability to synthesize complex information into executive-level recommendations.
• Equivalent education/experience substitutions allowed per policy.

Responsibilities

• Partner with leaders to develop and implement strategic improvement plans.
• Lead multidisciplinary initiatives on patient safety, quality, and operational performance.
• Facilitate Lean workshops and sustainment planning.
• Coach leaders and frontline teams on Lean principles and change management.
• Conduct Gemba observations to identify care-delivery improvements.
• Analyze data from multiple systems and develop executive dashboards.
• Collaborate with nursing leadership, QA, informatics, finance, and analysts.
• Coordinate project plans, timelines, and communication for initiatives.
• Monitor progress and support sustainment and accountability.

Skills

Lean management

A3 problem solving

Value stream mapping

Gemba observations

Data analysis

Dashboards/visualizations

Facilitation

Change management

Stakeholder engagement

Education

Bachelor’s Degree in healthcare administration, nursing, public health, business administration, industrial engineering, organizational leadership, or related field

Tools

Epic IT

Job description

Job Description

Harborview Medical Center’s Patient Care Services has an outstanding opportunity for an Analyst, Performance Improvement.

WORK SCHEDULE

• 100% FTE
• Days

POSITION HIGHLIGHTS

• Serve as a strategic consultant, facilitator, educator, and operational partner.
• Collaborate with clinical and interdisciplinary teams to advance organizational priorities related to patient safety, quality, patient experience, workforce engagement, care delivery, and operational performance.

PRIMARY JOB RESPONSIBILITIES

• Partner with Patient Care Services leaders to develop and implement strategic improvement plans aligned with organizational priorities
• Lead multidisciplinary initiatives focused on patient safety, quality outcomes, care delivery, workforce engagement, patient experience, and operational efficiency
• Facilitate improvement workshops and workgroups using Lean methodologies, including A3 problem-solving, value stream mapping, gap analysis, standard work development, leadership standard work, and sustainment planning
• Coach leaders and frontline teams on Lean principles, change management, continuous improvement, and performance management practices
• Conduct Gemba observations and frontline engagement activities to identify opportunities for clinical and operational improvement
• Conduct workflow assessments, observations, interviews, and shadowing activities to identify barriers, inefficiencies, and opportunities to improve patient care delivery
• Analyze and synthesize clinical, operational, quality, patient safety, workforce, financial, and patient experience data from multiple systems
• Develop dashboards, reports, presentations, executive summaries, and visualizations to support leadership decision-making
• Collaborate with nursing leadership, Quality Improvement, Informatics, Finance, Epic IT, and departmental analysts to ensure data accuracy and alignment
• Conduct benchmarking and research to identify best practices, emerging trends, and innovative approaches to patient care delivery
• Coordinate project plans, timelines, meetings, deliverables, documentation, communication activities, and follow-up actions for Patient Care Services initiatives
• Monitor initiative progress, track performance metrics, and support sustainment planning
• Facilitate cross-functional collaboration and maintain stakeholder accountability
• Participate in committees, workgroups, and special projects aligned with Patient Care Services priorities

REQUIREMENTS

• Bachelor’s Degree in healthcare administration, nursing, public health, business administration, industrial engineering, organizational leadership, or related field.
• Minimum of four (4) years of experience leading or supporting complex performance improvement initiatives in a healthcare environment.
• Demonstrated experience facilitating multidisciplinary teams and influencing leaders and staff through organizational change initiatives.
• Advanced knowledge of Lean management systems, improvement science methodologies, and change management principles.
• Strong skills in process mapping, workflow analysis, current-state assessment, and future-state design.
• Ability to synthesize complex information into actionable recommendations and executive-level presentations.
• Strong facilitation, relationship‑building, and collaboration skills with the ability to engage diverse stakeholders.
• Ability to manage competing priorities, navigate ambiguity, and adapt to changing organizational needs.
• Strong skills in process mapping, workflow analysis, current-state assessment, and future-state design.
• Ability to synthesize complex information into actionable recommendations and executive-level presentations.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT HARBORVIEW MEDICAL CENTER

As the region’s only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading‑edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top‑rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$89,832.00 annual

Pay Range Maximum:

$134,736.00 annual

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full‑Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem‑solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.