Analyst, People Hub

Ferrara; Chicago (IL); On-site; USD 71,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off (PTO)

Annual bonus potential

Job summary

Ferrara in Chicago seeks an Analyst for the People Hub within People & Organization (P&O) to be the first point of contact for colleagues, handling inquiries and processing data transactions in P&O systems. You will resolve issues and improve process performance while ensuring compliance and delivering a great employee experience.

You will lead engagement campaigns, analytics, and automation using Power BI, Power Automate, and Power Apps, partnering with HR peers and cross-functional teams to

Qualifications

• Bachelor’s degree required; HR specialization is a plus.
• 2+ years of work experience in shared services, contact center or professional service delivery.
• Familiarity with enterprise HR systems (SAP SuccessFactors, Workday, ServiceNow).
• Ability to work with minimal supervision in a fast-paced environment and handle confidential information with attention to detail.
• Spanish language skills are a plus.

Responsibilities

• Design and execute employee engagement campaigns and communications.
• Develop strategies to drive adoption of HR programs, policies, systems and initiatives.
• Create presentations and engagement metrics to measure campaign effectiveness.
• Analyze HR, payroll, attendance and workforce data to identify trends and risks.
• Develop dashboards and KPI reporting for leaders using Power BI.
• Lead automation initiatives using Power Automate, Power Apps and related tools.
• Partner with HR Business Partners and cross-functional stakeholders to support objectives.
• Support knowledge management and governance, including SOPs and training materials.

Skills

Stakeholder management

Analytical skills

Multi-tasking

Attention to detail

Communication

Education

Bachelor's degree in HR or related field

Tools

Power BI

Power Apps

Power Automate

Excel

SAP SuccessFactors

Workday

ServiceNow

Job description

Work Location: [Chicago, IL]

Due to the highly interactive and team-based nature of this role, in-person attendance for most of the workweek (i.e., 3 days or more) is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives.

Want to make an impact?

As an Analyst in the People Hub within People & Organization (P&O), you will be the first point of contact for Ferrara colleagues, assisting with inquiries and providing solutions while demonstrating care, empathy and respect. You will handle a variety of tasks, such as processing data transactions in P&O systems, resolving issues and improving process performance. Alongside your teammates, you'll ensure the People Hub delivers a great experience for Ferrara colleagues while safeguarding compliance and improving efficiency for the Company.

Ways you will make a difference

Employee Engagement & Communications

• Design and execute employee engagement campaigns, including newsletters, site communications, awareness initiatives, interactive quizzes, contests, and recognition programs to increase employee participation and engagement.
• Develop communication strategies and activation plans to drive adoption of HR programs, policies, systems, and organizational initiatives.
• Create presentations, communication materials, and engagement metrics to measure campaign effectiveness and continuously improve participation.

People Analytics & Reporting

• Analyze HR, payroll, attendance, scheduling, and workforce data to identify trends, risks, and improvement opportunities.
• Develop and maintain dashboards, scorecards, and KPI reporting for business leaders using reporting and visualization tools such as Power BI.
• Perform data validation, reconciliation, and root-cause analysis to ensure data accuracy across HR, payroll, and timekeeping systems.

Process Automation & Continuous Improvement

• Lead automation initiatives leveraging tools such as Power Automate, Power Apps, and reporting technologies to streamline processes, reduce manual work, and improve service delivery.
• Identify opportunities to simplify processes, eliminate inefficiencies, and enhance the employee experience through digital solutions.
• Partner with cross-functional teams to implement sustainable process improvements and monitor effectiveness.

Stakeholder Management & Business Partnership

• Build strong partnerships with HR Business Partners, People & Organization teams, plant leadership, supervisors, managers, payroll, and other functional stakeholders to support business objectives.
• Consult with stakeholders to understand challenges, provide operational recommendations, and drive resolution of complex employee lifecycle, payroll, attendance, and system-related issues.
• Facilitate collaboration across departments to ensure alignment, compliance, and consistent execution of people processes.

Knowledge Management & Governance

• Support development of knowledge articles, training materials, job aids, and standard operating procedures to promote self-service and operational excellence.
• Monitor trends in employee inquiries and recommend proactive solutions, communications, or training initiatives to reduce recurring issues.

Skills that will make you successful

• Bachelor’s degree required; Human Resources specialization is a plus
• 2+ years of work experience – previous experience in shared services, contact center or professional service delivery environment
• Familiarity with HR systems, processes and practices, with ability to navigate common enterprise HR systems (e.g., SAP SuccessFactors, Workday, ServiceNow, etc.)
• Ability to work efficiently with minimal supervision in a fast-paced environment with the ability to multi-task and capable of independently establishing priorities
• Ability to handle and maintain confidential and sensitive information with unwavering attention to detail
• Ability to consistently deliver high quality service in a professional manner while managing a high volume of transactions
• Spanish language skills are a plus

Experiences that will support your success

• Experience developing employee engagement and communication campaigns.
• Strong analytical skills with the ability to interpret workforce, payroll, attendance, and HR data.
• Experience with Power BI, Power Apps, Power Automate, and other reporting or workflow automation tools.
• Advanced Microsoft Excel and data reconciliation capabilities.
• Strong stakeholder management, influencing, and relationship-building skills.
• Experience presenting insights and recommendations to leadership audiences.
• Continuous improvement mindset with knowledge of process optimization methodologies.

What We Offer

At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at https://flimp.live/Ferrara-Benefits-Resource-Center

Compensation

The salary range for this role is $71,100 - $99.540 annually + 10% bonus potential.