Analyst, Patient Engagement-3

CVS Health Corporation; United States; Remote; USD 44,000 - 94,000; Full time

Job summary

Oak Street Health is seeking an Analyst, Tech Enablement and Process Improvement to strengthen technology-driven solutions across centralized ops. You will partner with Product, Support & Transformation, and other teams to streamline processes, analyze data, and drive automation initiatives that improve patient experiences and reduce handoffs.

You’ll collaborate with senior leaders, manage multiple projects, and support change management as part of a high-impact, fast-paced team committed to

Qualifications

• Bachelor’s degree preferred and quantitative mindset.
• Analytical and strategic thinker who is intellectually curious.
• Strong written and verbal communication skills.
• Experience with process mapping and documentation.
• Self-starter, able to drive initiatives with multiple stakeholders from beginning to end.
• Attention to detail and problem-solving ability.
• Comfort with ambiguity and meeting deadlines.
• Collaborative working style across functions.
• Interest in healthcare and value-based care.
• US work authorization required.

Responsibilities

• Support the implementation and adoption of new technologies with cross-functional teams.
• Assist with project and change management for transformation and process improvements.
• Support the Manager of Tech Enablement & Process Improvement on continual improvements.
• Proactively identify opportunities for efficiency and automation.
• Work with teams to understand needs and challenges.
• Facilitate meetings and workshops to drive change.
• Assist executive communications and presentations for senior leadership.
• Other duties as assigned.

Skills

Bachelor’s degree preferred

Analytical thinking

Strong communication

Process mapping

Self-starter

Attention to detail

Ambiguity tolerance

Accountability

Collaborative

Healthcare interest

US work authorization

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health

Title: Analyst, Tech Enablement & Process Improvement (Central Ops.)

Location: Treehouse

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description

The Analyst, Tech Enablement and Process Improvement will play a key role in supporting the implementation of technology-driven solutions and continuous process improvements to enhance operational efficiency and effectiveness across Oak Street Health’s centralized operation teams.

This role involves supporting multiple projects simultaneously. Responsibilities include collaborating with cross-functional teams, analyzing data, identifying automation opportunities, implementing technology solutions, and providing change management support to drive operational efficiency. The primary focus will be on initiatives that enhance Oak Street’s ability to resolve patient needs efficiently while reducing handoffs between teams.

The Analyst will work closely with Support & Transformation, Product and Centralized ops team members. Each team member leads a portfolio of projects and collaborates closely with managers, directors, and VPs of central operational teams. This high-impact role offers regular exposure to senior executives and the opportunity to influence key strategic initiatives.

Core Responsibilities

• Support the implementation and adoption of new technologies while collaborating with Product and other departments to ensure seamless integration of technology solutions.
• Assist with project and change management for transformation and process improvement projects for a large centralized ops department
• Support Manager of Tech Enablement & Process Improvement on continuous improvement strategies
• Proactively identify opportunities for continuous improvement
• Work closely with various teams to understand their needs and challenges
• Support and facilitate meetings and workshops to gather input and drive change
• Support executive communications: craft presentations for senior leadership, with opportunities to lead presentations
• Other duties, as assigned

What are we looking for?

• Bachelor’s degree, preferably with a quantitative major
• Analytical and strategic thinker who is intellectually curious
• Strong written and verbal communication skills
• Experience with process mapping and documentation
• Self-starter, able to drive initiatives with multiple stakeholders from beginning to end
• Demonstrated attention to detail and experience leveraging problem solving
• Quick learner comfortable with a high level of ambiguity
• Strong accountability and discipline against timelines and deliverables
• Collaborative working style, able to work cross functionally
• Interest, experience, and/or passion for healthcare and value-based care
• Proficient in Excel, Powerpoint
• US work authorization

• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture
• Fast-paced and innovative environment
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Anticipated Weekly Hours 40

Time Type Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.