Analyst, IT Governance

Navitus; Hartford (CT); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401K match

Educational assistance

Referral bonuses

Job summary

Navitus Health Solutions seeks an Analyst, IT Governance to develop and maintain IT policies, procedures, guidelines, and standards aligned with ITIL best practices. You will collaborate with developers, business users, IT and vendors to improve performance and data health.

You will plan and implement governance processes to ensure systems run optimally and comply with regulations and industry standards, including incident and change management, with after-hours support as needed.

Qualifications

• Associate's degree in computer science or equivalent work experience required.
• ITIL Certification preferred.
• 1-3 years technical experience in information technology or computer science.
• After hours support is required.
• Experience leading a team of analysts managing an Enterprise Service Suite.
• Proven analytical and problem-solving abilities.
• Proven techniques in Business Process Mapping.
• Experience eliciting process details and work instructions from business experts.
• Experience with requirements gathering and documentation.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Knowledge of ITIL framework.
• Knowledge of Agile framework.
• Adherence to compliance program objectives

Responsibilities

• Ensure all environments are managed and maintained to meet service level agreements.
• Evaluate IT controls for risk mitigation and regulatory requirements.
• Monitor governance processes and propose efficiency improvements.
• Identify and recommend process improvements with technical and business leads.
• Report barriers to incidents, service requests, problem and change management.
• Participate in incident response and corrective actions reviews.
• Assess impact of changes on governance policies and controls.
• Develop, maintain, lead and communicate Major Incident Management processes.
• After hours support for major outages.
• Other duties as assigned

Skills

IT governance

Analytical skills

Problem solving

Business Process Mapping

Requirements gathering

Ability to prioritize

Collaboration with stakeholders

Adaptability in high-pressure env

Knowledge of ITIL

Knowledge of Agile

Education

Associate's degree in Computer Science or equivalent

ITIL Certification preferred

Job description

Overview

Navitus Health Solutions is seeking a Analyst, IT Governance to join our team!

The Analyst, IT Governance is responsible for developing and maintaining IT policies, procedures, guidelines, and standards in alignment with ITIL best practices. This role will work directly with application developers, business users, internal IT, and third-party vendors to improve performance, processes, and the overall health of the data. This role will participate in the planning and implementation of policies and procedures to ensure the systems are running optimal and processes are consistent with company goals, industry best practices and regulatory requirements.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Ensure all environments are managed and maintained to meet service level agreements.
• Evaluate effectiveness of IT controls to ensure they adequately mitigate risks and comply with requirements. This includes controls related to access management, change management, incident response and service management.
• Continuously monitor and evaluate the effectiveness of IT governance processes and controls to provide recommendations to enhance efficiency, effectiveness, and compliance.
• Identify and recommend process improvements to promptly resolve reoccurring problems with technical and business leads.
• Report barriers to resolution of Incidents, Service Requests, Problem Management, Change Management by identifying and addressing underlying problems with technical and business leads.
• Participate in incident response activities by coordinating with relevant stakeholders and holding corrective actions reviews to prevent future occurrences.
• Participating in the change management process by assessing the impact of proposed changes on IT governance policies, procedures and controls ensuring that changes are implemented in a controlled manner.
• Develop, maintain, lead and communicate Major Incident Management processes, and delivery.
• After hours support for major outages.
• Other duties as assigned

Qualifications

What our team expects from you?

• Associate's degree in the field of computer science or equivalent work experience required.
• Certification/Licenses: ITIL Certification preferred.
• 1-3 years technical experience in the field of information technology or computer science
• After hours support is required.
• Experience leading a team of analysts managing an Enterprise Service Suite.
• Proven analytical and problem-solving abilities.
• Proven techniques in Business Process Mapping.
• Experience working with business subject matter experts eliciting process details and work instructions.
• Demonstrable experience in requirements gathering and documentation.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Knowledge of ITIL framework.
• Knowledge of Agile framework.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!

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Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.