Analyst, IT Governance

Navitus; Boston (MA); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401(k) matching

Adoption assistance

FSAs

Education assistance

Referral bonus

Job summary

Navitus Health Solutions seeks an Analyst, IT Governance to develop and maintain IT policies, procedures, guidelines, and standards in alignment with ITIL best practices. You will collaborate with developers, business users, IT, and vendors to improve performance and data health.

This role participates in planning and implementing governance to ensure systems run optimally and align with company goals. The role requires after-hours support and a strong ability to work with cross-functional teams

Qualifications

• Associate degree in computer science or equivalent required.
• ITIL certification preferred.
• 1-3 years technical IT experience.
• Experience leading a team of analysts managing an Enterprise Service Suite.
• Proven analytical and problem-solving abilities.
• Proven techniques in Business Process Mapping.
• Experience eliciting process details with SMEs.
• Requirements gathering and documentation experience.
• Ability to prioritize and execute tasks in high pressure environments.
• Knowledge of ITIL and Agile frameworks.

Responsibilities

• Ensure all environments are managed and maintained to meet service level agreements.
• Evaluate IT controls for risk mitigation and regulatory compliance.
• Monitor IT governance processes to improve efficiency, effectiveness, and compliance.
• Identify and implement process improvements with technical and business leads.
• Report barriers to resolution of incidents, service requests, problems, and changes.
• Participate in incident response and corrective action reviews to prevent recurrences.
• Assist in change management by assessing impact of changes on policies and controls.
• Develop and communicate Major Incident Management processes and delivery.
• Provide after-hours support for major outages.
• Perform other duties as assigned.

Skills

IT governance

ITIL

Change management

Incident response

Analytical thinking

Team leadership

Requirements gathering

Communication

Education

Associate degree in CS or equivalent

Tools

Enterprise Service Suite

Job description

Overview

Navitus Health Solutions is seeking a Analyst, IT Governance to join our team!

The Analyst, IT Governance is responsible for developing and maintaining IT policies, procedures, guidelines, and standards in alignment with ITIL best practices. This role will work directly with application developers, business users, internal IT, and third-party vendors to improve performance, processes, and the overall health of the data. This role will participate in the planning and implementation of policies and procedures to ensure the systems are running optimal and processes are consistent with company goals, industry best practices and regulatory requirements.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Ensure all environments are managed and maintained to meet service level agreements.
• Evaluate effectiveness of IT controls to ensure they adequately mitigate risks and comply with requirements. This includes controls related to access management, change management, incident response and service management.
• Continuously monitor and evaluate the effectiveness of IT governance processes and controls to provide recommendations to enhance efficiency, effectiveness, and compliance.
• Identify and recommend process improvements to promptly resolve reoccurring problems with technical and business leads.
• Report barriers to resolution of Incidents, Service Requests, Problem Management, Change Management by identifying and addressing underlying problems with technical and business leads.
• Participate in incident response activities by coordinating with relevant stakeholders and holding corrective actions reviews to prevent future occurrences.
• Participating in the change management process by assessing the impact of proposed changes on IT governance policies, procedures and controls ensuring that changes are implemented in a controlled manner.
• Develop, maintain, lead and communicate Major Incident Management processes, and delivery.
• After hours support for major outages.
• Other duties as assigned

Qualifications

What our team expects from you?

• Associate’s degree in the field of computer science or equivalent work experience required.
• Certification/Licenses: ITIL Certification preferred.
• 1-3 years technical experience in the field of information technology or computer science
• After hours support is required.
• Experience leading a team of analysts managing an Enterprise Service Suite.
• Proven analytical and problem-solving abilities.
• Proven techniques in Business Process Mapping.
• Experience working with business subject matter experts eliciting process details and work instructions.
• Demonstrable experience in requirements gathering and documentation.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Knowledge of ITIL framework.
• Knowledge of Agile framework.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

#LI-Remote

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.

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