Analyst, IS Business Analysis

The J.M. Smucker Company; Akron (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The J.M. Smucker Company is seeking an Analyst, IS Supply Chain – Integration Services in Orrville, OH.

You will join a team focused on planning, design, and support of EDI systems and integrations, including on-premise and cloud interfaces, with hybrid work requiring 9 onsite days per month. You will analyze business requirements, translate them into technical specs, develop interfaces with customers and suppliers, participate in on-call support, and help deliver scalable supply chain solutions

Qualifications

• Bachelor's or equivalent IT education/experience.
• Experience analyzing business requirements and translating to technical requirements.
• Experience implementing EDI/JSON/XML transaction structures.
• Ability to build positive relationships and deliver results.
• Strong communication and problem-solving skills with both technical and non-technical audiences.
• Ability to work with minimal supervision and maintain attention to detail.
• Strong coordination and oral/written communication skills.

Responsibilities

• Provide business user support by monitoring transactions and analyzing daily data.
• Ensure errors and requests are processed accurately and promptly.
• Troubleshoot, analyze, and re-process transactions; participate in on-call rotation.
• Assist with onboarding new trading entities and transactions.
• Develop, unit test, and implement electronic interfaces with customers, suppliers, and partners.
• Interact with customers, suppliers, and partners to analyze data requirements and specs.
• Adhere to and support IS standards and best practices.

Skills

EDI X12

JSON

XML

SQL

Communication

Problem solving

Teamwork

Education

Bachelor's degree in Information Technology

Equivalent experience or specialized training in IT

Job description

Your Opportunity as the Analyst, IS Supply Chain - Integration Services

As a member of the IS Supply Chain team, you will participate in planning, design, and support activities related to EDI systems and integrations. This includes day-to-day support operations and tactical enhancements. This position requires active team participation, excellent communication skills, problem solving ability, critical thinking, a commitment to quality deliverables and teamwork with other team members. This role will be focused primarily on supporting scalable solutions to integrate a variety of internal, on-premise Supply Chain applications as well as a variety of internal and external cloud solutions.

Location:

Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements:

Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

• Provides business user support by:
  • Ensuring reliable and effective operations by monitoring and providing daily analysis of transactions
  • Ensuring that errors and requests are processed successfully and promptly
  • Performing troubleshooting, analysis, problem solving, exception handling, and re-processing of transactions as needed
  • Participating in an on-call rotation
• Assists team members with various project deliverables including, but not limited to:
  • Onboarding of new trading entities and transactions
  • Developing, unit testing, and implementing electronic transaction interfaces with customers, suppliers and 3rd party business partners
  • Having direct interaction with customers, suppliers and 3rd party partners in analysis of their data requirements and transaction/message specifications
  • Adhering to and supporting the use of I/S standards for best practices

What we are looking for:

• Bachelor's degree, equivalent experience or specialized training in Information Technology
• Experience analyzing business requirements and translating them into technical requirements
• Experience implementing Supply Chain related transaction and messaging structures such as EDI ANSI X12, JSON, and XML
• Commitment to developing positive relationships with colleagues, share in our dedication to continuous improvement and growth and are focused on delivering results while expanding their skillsets/enhancing their expertise
• A resourceful and innovative problem solver with the ability to communicate effectively with individuals of either a technical and non-technical nature
• Ability to work with minimal supervision with high attention to detail
• Strong coordination, oral and written communication skills
• Ability to build/maintain strong relationships and effectively partner with peers

Additional skills and experience that we think would make someone successful in this role (not required):

• SQL or other development skills

TheRight Placefor You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

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We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.