Analyst III - 988 Data Administrator

State of Colorado; Denver (CO); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote work arrangements

Competitive benefits

Job summary

The Colorado Department of Human Services (CDHS) 988 Colorado Division seeks a Data Administrator to manage program-level data, coordinate with vendors, and support reporting to state and federal partners.

The hybrid role emphasizes data governance, analytics, and interoperability with 911, requiring strong collaboration with TEC, Solari Crisis and Human Services, and Vibrant Emotional Health. Remote work may apply.

Qualifications

• Six (6) years of relevant experience in a data administration role.
• Experience coordinating data sharing and reporting across multiple partners.
• Knowledge of data governance, QA, and compliance practices.
• Strong analytical and problem-solving skills.

Responsibilities

• Serve as the primary program-level data administrator for the 988 Colorado system.
• Coordinate data sharing, reporting workflows, and performance information across internal program areas and external partners.
• Design and administer operational data processes within regulatory requirements and professional standards.
• Support interoperability between 988 and 911; prepare analytical summaries.
• Assist leadership with data-driven decision making through dashboards and data exchanges with vendors and partners.

Skills

Data governance

Data analysis

Vendor coordination

Reporting / visualization

Interoperability

Job description

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

Please note: This position has hybrid working conditions which are subject to change.

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CDHSCareers

The 988 Division, housed within the Behavioral Health Administration, is responsible for the operation, oversight, and strategic development of Colorado’s 988 Mental Health
Line. Established pursuant to federal law and state statute (SB21-154 and SB25-236), the 988 Mental Health Line operates as a TABOR-defined Enterprise, providing a sustainable and dedicated funding structure to support crisis services statewide. The Division ensures that all Coloradans have access to a 24/7, easy-to-remember, and confidential entry point for behavioral health crisis services through phone, text, and chat. The Enterprise manages statewide contracts with the 988 contact center, provides fiscal and programmatic oversight, ensures compliance with state and federal requirements, and advances coordination with local, regional, and national partners. In addition, the 988 Division leads efforts to expand public awareness, integrate the 988 Mental Health Line with the broader behavioral health and emergency response systems (including 911), and promote consistent quality of care. This work supports the BHA’s mission to create a comprehensive, effective, and accessible behavioral health continuum by ensuring Coloradans in crisis are connected quickly and seamlessly to the help they need.

This hybrid position has been designed and designated as 97% remote, with approximately 1 day/month in the office. The schedule is subject to change based on BHA needs as a hybrid position.

The 988 Data Administrator serves as the primary program-level data administrator for the 988 Colorado system. This position is responsible for coordinating data sharing across program areas, managing relationships with evaluation and contact center vendors on data matters, supporting quality assurance and compliance activities, and ensuring accurate, timely, and meaningful reporting to state and federal partners.

The position works closely with The Evaluation Center (TEC) , Solari Crisis and Human Services, Vibrant Emotional Health (national 988 administrator), Behavioral Health and Service Organizations (BHASOs), and other 988 Enterprise vendors to support performance monitoring, quality improvement, compliance oversight, and system evaluation. The role also provides input on data structures and processes needed to assess system effectiveness, and supports leadership decision making through analysis and reporting.

Job Duties:

988 System Data Administration and Vendor Coordination

Serves as the primary Program Team administrator for enterprise-level 988 system data. Coordinates data sharing, reporting workflows, and performance information across internal program areas and external partners, including The Evaluation Center, Solari Crisis & Human Services, Vibrant Emotional Health, BHASOs, and other 988 Enterprise vendors. Establishes and maintains standardized processes for data collection, validation, integration, and distribution to support program oversight, evaluation, quality improvement, and compliance activities.

This position designs and administers operational data processes within established program objectives, regulatory requirements, and professional standards. The role ensures timely, accurate, and consistent data flows across the Colorado 988 system and serves as a technical and operational resource to program leadership and vendors regarding data governance expectations.

Date Enablement for System Operations and 988/911 Interoperability.

Provides enterprise data administration and operational analytics support to enable system performance monitoring, program operations, and 988/911 interoperability efforts across the Colorado 988 system. This position focuses on organizing, preparing, and distributing data products that support the Quality & Compliance Administrator, Program Manager, and leadership in assessing service delivery, operational trends, and system connectivity.

The role administers data workflows that support interoperability between 988 and 911, including coordinating data inputs related to call transfers, warm handoffs, response routing, and cross-system performance indicators. This position does not establish quality standards or compliance determinations, but ensures that accurate, timely, and usable data are available to those responsible for quality assurance, compliance oversight, and operational decision making.

Responsibilities include compiling operational datasets, supporting dashboard inputs, preparing analytical summaries, and coordinating data exchanges with vendors and partners to support program monitoring and interoperability initiatives.

National 988 Reporting and External Data Coordination.

Serves as the primary Program Team coordinator for national 988 data submissions and external data exchange activities. This position manages operational data workflows with Vibrant Emotional Health, Solari Crisis & Human Services, The Evaluation Center, and other 988 Enterprise partners to support required federal reporting, national benchmarking, and cross system data alignment.

The role is responsible for preparing, validating, and transmitting Colorado’s 988 operational datasets in accordance with national reporting specifications and established enterprise protocols. This position does not establish reporting policy or compliance standards but ensures that data submitted externally are accurate, complete, timely, and aligned with internal program records.

Responsibilities include coordinating data requests, organizing submission files, reconciling discrepancies between state and national datasets, and maintaining documentation related to reporting processes. The position supports leadership by translating national reporting requirements into actionable internal data workflows and serves as the operational liaison for routine data exchanges with national partners.

Other Duties as Assigned.

Performs other related administrative, analytical, and program support duties as assigned by the Program Manager to support the operational needs of the 988 Colorado Mental Health Line. This may include participation in workgroups, special projects, ad hoc data analysis, preparation of written materials, and support for enterprise initiatives.

MINIMUM QUALIFICATIONS:

ANALYST III (H1C3XX) Experience Only:

Six (6) years of relevant experience in an occupation related to the work assigned to this position

OR

Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.

Preferred Qualifications:

• [Standard/full] background check and reference check required
• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
• Motor Vehicle Check , if the employee will drive a state-owned vehicle, either in an on-going capacity while performing their normal day-to-day job duties OR on occasion for training/meetings/client visits/etc.
• Must possess a valid, non-restricted Colorado Driver’s License or an non-restricted U.S. Driver's License for positions within 30 miles of the CO state border
• Out-of-State Driver’s License holders must obtain a valid, non-restricted Colorado Driver’s License within 30 days of employment start date.
• Other Conditions of Employment specific to Program
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:

1. Disclose that information on the application.
2. Explain why the prior termination or resignation should not disqualify you from the current position.
3. Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.
• You can find the official appeal form here.
  • By email ([e-mail]), or
  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At [phone], or
• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([e-mail]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at [phone]; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• Employee Wellness program MotivateMe
• Excellent work-life programs, such as flexible schedules, training and more
• Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADA Accommodations

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [e-mail].

EEO Statement

The State of Colorado is an equal opportunity employer.

We are committed to increasing a “Colorado for ALL” of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

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