Analyst, Fraud Risk Management-2

Webster Bank; Southington (CT); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Webster Bank, a division of Santander Bank, N.A., seeks an Analyst Fraud Risk Management to analyze transactions, new accounts and customer behavior to identify anomalies and mitigate losses. You will document findings and collaborate with colleagues to prevent fraud.

The role requires 3-4 years in related fields, a BA/BS, and strong analytical skills with MS Office; hybrid work arrangement in Southington, CT with competitive salary and incentive eligibility.

Qualifications

• 3-4 years of experience in retail operations, wire/ACH, branch supervision, compliance, audit, investigation, law enforcement or related field preferred.
• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent work experience preferred.

Responsibilities

• Monitors transactions to identify fraudulent patterns and takes appropriate action.
• Reviews daily account warning reports and researches discrepancies.
• Mitigates fraud losses by placing holds and performing due diligence.
• Recommends closure of risky or suspicious accounts and performs account maintenance.
• Provides internal fraud prevention support to retail personnel.
• Maintains accurate records for reporting and regulatory compliance.
• Suggests updates to fraud prevention strategies based on findings.
• Provides phone support for banking centers and the call center.

Skills

Analytical skills

Microsoft Excel

PowerPoint

Attention to detail

Independent worker

Education

BA/BS degree

Job description

If you’re looking for a meaningful career, you’ll find it here at Webster Bank, a division of Santander Bank, N.A.. Founded in 1935, our focus has always been to put people first–doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Analyst Fraud Risk Management is required to analyze bank transactions, new accounts, and customer behavior to identify anomalous activity and potential risk to the customer and the bank. The position will need to document their findings and take appropriate action and elevate appropriately to prevent losses to our customers and the bank. The position will need to work directly with clients and other colleagues to mitigate losses.

What you will do

• Monitors transactions across multiple delivery channels to identify trends and patterns of fraudulent activity and takes appropriate action.
• Reviews output of daily account warning reports using automated scoring system; researches fraudulent information or discrepancies.
• Mitigates identified potential fraud loss by: placing holds/restricting access; preparing STMs; performing necessary due diligence.
• Recommends closure of accounts deemed risky or suspicious; performs account maintenance as necessary.
• Review exception items on a daily basis.
• Provide phone support for calls from banking centers and the call center.
• Maintains accurate records to ensure accurate reporting and adherence to applicable laws and regulations.
• Based upon research and findings, makes recommendations to management for updates to fraud prevention strategies.
• Provides internal support to retail personnel on all issues concerning fraud and suspicious activity.

Skills and Abilities

• Working knowledge of banking laws and regulations.
• Strong analytic and computer skills – Microsoft Word, Excel, Power Point.
• Ability to work independently in a high volume environment with attention to detail.
• Ability to be flexible with work hours and daily workload requirements depending on need.

Education Qualifications

Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent work experience preferred.

Experience Qualifications

3-4 years of experience in retail operations, wire/ACH, branch supervision, compliance, audit, investigation, law enforcement or related field required.

#LI-RK1 #LI-HYBRID

The estimated salary range for this position is $60,000.00 to $70,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

Santander Holdings USA, Inc. and its subsidiaries (“Santander”) are equal opportunity employers committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

Being passionate about making a difference in people's lives is what working at Webster is all about. Since our founding in 1935, we've maintained a values-guided culture. Whether it’s helping someone buy their first home or build a business, you’ll be part of a caring team that goes above and beyond for our customers, communities and each other.