Analyst, eCommerce

Comcast; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Comcast's Digital Sales organization is seeking an Analyst, eCommerce to help deliver exceptional online experiences for our customers. You will support digital sales optimization, customer experience improvements, testing, and performance analysis, working cross-functionally with Product, UX, Design, Merchandising, Analytics, and Digital Sales teams.

The role fits someone who enjoys solving problems, analyzing customer behavior, and turning data into actionable recommendations, including

Qualifications

• Experience supporting eCommerce, digital sales, customer experience, digital marketing, product optimization, analytics, or related functions.
• Ability to interpret data, identify trends, and develop recommendations that support business objectives.
• Experience managing multiple projects or initiatives simultaneously.
• Strong communication skills with the ability to collaborate across teams and influence stakeholders.
• Customer-focused mindset with a passion for improving digital experiences.

Responsibilities

• Support initiatives that improve online customer experience and drive digital sales performance.
• Analyze customer behavior, digital performance metrics, and business insights to identify opportunities for optimization.
• Support end-to-end experimentation lifecycle in partnership with Experimentation team, including hypothesis development, test execution, performance analysis, learnings, and recommendations.
• Partner with Product, UX, Design, Development, and Merchandising teams to support new digital experiences, offers, and enhancements.
• Monitor and report on campaign performance, customer engagement, and conversion trends.
• Translate customer feedback and research insights into actionable recommendations.
• Create project updates, performance reports, and stakeholder communications.
• Assist with quality assurance to ensure seamless customer experience.
• Manage multiple priorities in a fast-paced environment.

Skills

eCommerce experience

Digital sales

Customer experience

Analytics

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Adobe Analytics

SQL

Tableau

Quantum Metric

Job description

Job Summary

Comcast's Digital Sales organization is seeking an Analyst, eCommerce to help deliver exceptional online experiences for our customers. In this role, you will support initiatives focused on digital sales optimization, customer experience improvements, testing, and performance analysis. You will work cross-functionally with Product, UX, Design, Merchandising, Analytics, and Digital Sales teams to identify opportunities to improve customer journeys, optimize conversion, and enhance the online experience for existing customers. This role is ideal for someone who enjoys solving problems, analyzing customer behavior, working with data, and helping bring digital experiences to life.

Job Description

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Core Responsibilities

• Support initiatives that improve online customer experience and drive digital sales performance.
• Analyze customer behavior, digital performance metrics, and business insights to identify opportunities for optimization.
• Support the end-to-end experimentation lifecycle in partnership withExperimentationteam, including opportunity identification, hypothesis development, test execution, performance analysis, documentation of learnings, and enablingrecommendation.
• Partners with Product, UX, Design, Development, and Merchandising teams to support new digital experiences, offers, and enhancements.
• Monitor and report on campaign performance, customer engagement, and conversion trends.
• Translate customer feedback, analytical findings, and research insights into actionable recommendations.
• Create project updates, performance reports, presentations, and stakeholder communications.
• Assist with quality assurance efforts to ensure a seamless customer experience.
• Manage multiple priorities and contribute to cross-functional initiatives in a fast-paced environment.
• Evaluate optimization opportunities using conversion, funnel performance, customer engagement, revenue, and customer outcome metrics.
• Exercise independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedules as necessary.
• Other duties and responsibilities as assigned.

What You'll Bring

• Experience supporting eCommerce, digital sales, customer experience, digital marketing, product optimization, analytics, or related functions.
• Ability to interpret data, identify trends, and develop recommendations that support business objectives.
• Experience managing multiple projects or initiatives simultaneously.
• Strong communication skills with the ability to collaborate across teams and influence stakeholders.
• Customer-focused mindset with a passion for improving digital experiences.
• Strong organizational, problem-solving, and analytical skills.
• Ability to thrive in a collaborative and fast-paced environment.

Preferred Qualifications

• Experience supporting digital products, online customer journeys, or eCommerce initiatives.
• Knowledge of customer experience, conversion optimization, experimentation, or digital merchandising practices.
• Exposure to analytics and reporting tools such as Adobe Analytics, Quantum Metric, Tableau, SQL, or similar platforms.
• Experience working with A/B testing or experimentation programs.
• Telecommunications, retail, eCommerce, or digital sales experience is a plus.

Why Comcast

At Comcast, you'll have the opportunity to help shape the digital experiences used by millions of customers every day. You'll work alongside talented teams across Product, UX, Analytics, Merchandising, and Digital Sales, gaining exposure to digital strategy, customer experience optimization, experimentation, and innovation in a highly visible and impactful environment.

Employees at all levels are expected to understand and apply Comcast's Operating Principles, put the customer first, embrace innovation, collaborate as one team, drive results, and support a culture of inclusion.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Collaborative Communications; Customer Empathy; Project Management; Curious Mindset; Collaborative Problem Solving (CPS); Digital Commerce

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years