Analyst Distribution Center System Management

PUMA; United States; On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA is seeking an IT Help Desk Technician to provide basic technical support in our United States distribution center. You will assist with hardware, printers, scanners, and workstations, troubleshoot login and access issues, and manage tickets with clear notes and updates.

You will collaborate with operations and IT, participate in testing and deployments, and escalate complex issues as needed. A Bachelor's degree is preferred, and 1–2 years in a similar role is desirable.

Qualifications

• Bachelor’s degree preferred.
• 1–2 years distribution center operations.
• Excellent time management skills.
• Ability to pivot in a fast-paced environment.
• Ability to escalate complex or business-impacting issues to the appropriate IT/vendor/support team that may need to be resolved during/after hours.
• Professional customer service in a fast-paced distribution center environment.
• Attention to detail handling equipment, tickets, and user requests.
• Reliable, team oriented, and able to learn new systems and processes.
• Networking concepts and common IT hardware experience preferred.
• Prev help desk, technical support, warehouse, logistics, or customer service experience preferred, but not required.
• Occasional travel may be required.
• Proficient in Microsoft applications: Outlook, Word, Excel & PowerPoint

Responsibilities

• Provide basic technical support for warehouse users, workstations, printers, scanners, and other IT equipment.
• Troubleshoot login issues, application access, printing problems, device connectivity, and basic hardware concerns.
• Support warehouse and business systems by gathering details, following steps, and escalating as needed.
• Create, update, and close support tickets with clear notes, status updates, and resolutions.
• Support setup, replacement, and basic configuration of PCs, RF scanners, label printers, and workstations.
• Communicate clearly with operations and IT teams to understand issues and provide timely updates.
• Assist with testing, deployments, upgrades, and small IT projects under guidance from senior team members.
• Follow documented procedures, checklists, and basic troubleshooting guides.
• Maintain simple documentation for recurring issues and processes.
• Escalate complex or business-impacting issues to appropriate teams; escalations may extend beyond normal hours.
• Provide professional customer service in a fast-paced distribution center environment.
• Demonstrate reliability and teamwork; learn new systems quickly.

Skills

Time management

Customer service

Attention to detail

Teamwork

Learning agility

Networking concepts

IT hardware experience

Help desk experience

Education

Bachelor’s degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine. Applying for a job at PUMA is easy.

Simply click and follow the steps to upload your application.

YOUR MISSION

• Provide basic technical support for warehouse users, workstations, printers, scanners, and other common IT equipment.
• Assist with troubleshooting login issues, application access, printing problems, device connectivity, and basic hardware concerns.
• Help support warehouse and business systems by gathering details, following troubleshooting steps, and escalating issues when needed.
• Create, update, and close support tickets with clear notes, status updates, and resolution information.
• Support setup, replacement, and basic configuration of PCs, RF scanners, label printers, and workstations.
• Communicate clearly with operations and IT teams to understand issues and provide timely updates.
• Assist with testing, deployments, upgrades, and small IT projects under guidance from senior team members.
• Follow documented procedures, checklists, and basic troubleshooting guides.
• Help maintain simple documentation for recurring issues, device setup, and support processes.
• Escalate complex or business-impacting issues to the appropriate IT, vendor, or support team. During these escalations time may bleed over normal working hours.
• Provide professional customer service and support to users in a fast-paced distribution center environment.
• Maintain attention to detail when handling equipment, tickets, and user requests.
• Demonstrate reliability, teamwork, and a willingness to learn new systems and processes.

YOUR TALENT

• Bachelor’s degree preferred
• 1-2 years distribution center operations
• Excellent time management skills
• Ability to pivot on a dime and react to a fast-paced environment
• Ability to confidently escal​ate complex or business-impacting issues to the appropriate IT, vendor, or support team that need to be resolved during and outside regular hours as needed
• Professional customer service/support to users in a fast-paced distribution center environment
• Attention to detail when handling equipment, tickets, and user requests
• Reliable, team oriented, and ability to learn new systems and processes.
• Networking concepts, and common IT hardware experience preferred.
• Previous help desk, technical support, warehouse, logistics, or customer service experience preferred, but not required
• Proficient in Microsoft applications: Outlook, Word, Excel & PowerPoint
• Occasional travel may be required

The hiring range base pay for this position is $51,800-$68,905 + Bonus + Benefits

(Benefit Summary Corporate)

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex,

gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at

PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal

opportunity - no matter your background, identity, or experience.To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000

employees worldwide.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: [e-mail]