Analyst - Digital Fraud (Remote)

United Airlines; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking airline as a Digital Fraud Analyst, where you will play a crucial role in safeguarding customer and employee information. This position offers the opportunity to work with a dedicated team focused on cybersecurity initiatives, ensuring the implementation of strong standards across the organization. With a focus on innovation and collaboration, you will analyze data, identify vulnerabilities, and develop solutions to combat fraud. Enjoy a dynamic work environment with opportunities for career growth, comprehensive health plans, and the chance to travel the world. If you're passionate about cybersecurity and ready to make a difference, this is the role for you!

Benefits

Industry-leading health plans

Employee-led Business Resource Groups

Travel opportunities

Financial wellness programs

Qualifications

• 3+ years of relevant experience in fraud or financial crime investigation.
• Ability to analyze complex data and identify fraud issues.

Responsibilities

• Manage and detect security risks and respond to fraud incidents.
• Collaborate across teams to develop and implement fraud strategies.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Attention to Detail

Adaptability

Education

Bachelor's degree

Master's degree in Business or Cybersecurity

Tools

Microsoft Office

Microsoft Excel

SharePoint

Teams

Job description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Join our Cybersecurity and Digital Risk (CDR) team to help us also lead the airline industry in cyber-safety. United’s CDR team is tasked with keeping our customers’ and employees’ information safe and secure. Our primary mission is to embed cybersecurity into the DNA of United Airlines by reducing business risk through implementation of strong cybersecurity standards.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together. Apply today!

Key Responsibilities:

The Digital Fraud Analyst is responsible for managing and detecting security risks, responding to incidents of fraud, and working on complex detection and alerting projects that can directly impact the company. In this role, the Analyst will ensure seamless communication internally and enterprise-wide for the successful execution of the Digital Fraud strategy. The Digital Fraud Analyst will prioritize and resolve vulnerabilities, provide technical guidance, and collaborate across teams to develop, implement, and action accounts impacted by fraud. Additionally, the analyst will proactively research emerging technologies and solutions to enhance overall efficiency. This is accomplished in compliance with governing regulations, internal policies, and procedures.

The Digital Fraud Analyst will work in a team environment with minimal supervision. Additional tasks include the identification of risks and development of solutions across Cybersecurity Digital Risk, Loyalty, and Revenue Integrity for best practices across the organization. This is an individual contributor role to the overall strategic and comprehensive fraud team that is accountable for detecting, preventing, and remediating fraud issues as well as evolving business practices. The Analyst will work within the established standard operating procedures, adhere to service level agreements, and analyze operation metrics regularly, including established KRIs/KPIs/OKRs.

• Prepares and analyzes data to respond to fraud vulnerabilities that impact customers
• Proactively researches and analyzes new trends, technologies, and solutions
• Assists in the execution of the overall Digital Fraud strategy and ensures alignment with United and industry best practices

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• 3+ years of relevant experience or successful completion of Early Career Digital Leadership Program / Cybersecurity Rotational Program
• Familiarity and experience with at least one of the following areas:

• Consumer digital products
• Customer loyalty programs (including airline, hotel, or retail)
• Fraud investigation tools and techniques
• Financial Crimes/Fraud Investigations
• Investigating/analyzing account takeovers and identity theft

• High sense of urgency with strong pragmatic problem-solving skills and the ability to analyze and resolve problems
• Ability to communicate in a manner understandable by non-technical audiences
• Excellent analytical skills with the ability to review complex data, identify potential fraud issues, and assess risks
• Attention to detail through meticulous review of documents and data to ensure accuracy
• Ability to adapt quickly to changes in scope and procedures, communicating effectively with technical and non-technical colleagues
• Ability to work independently with minimal supervision
• Proficiency in Microsoft Office
• Travel 10-25%
• Legally authorized to work in the United States without sponsorship
• Successful completion of interview required
• Reliable, punctual attendance

Preferred Qualifications:

• Master's degree in Business, Cybersecurity, Risk Management, Computer Science, Finance, Criminal Justice
• CFE, CFCS, CFCI, CCCI, CFE certifications
• Security+, Network+, AWS, CCSP, CRTO, OSCP, SANS, CISSP certifications
• 4+ years in a fraud/financial crime investigator role, with experience in account takeovers and identity theft
• Intermediate/Advanced skills in Microsoft Excel, SharePoint, Teams

Post expiration date: 5/23/2025