Analyst - Digital Fraud (Remote)

United Airlines; Chicago (IL); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their Cybersecurity and Digital Risk team. This role focuses on safeguarding customer and employee information while enhancing the airline's cyber-safety standards. You will be part of a dynamic team responsible for managing security risks, communicating strategies, and researching emerging technologies. With opportunities for career growth and travel, this position offers a chance to make a significant impact in a rapidly evolving field. If you are passionate about cybersecurity and eager to contribute to a safer digital environment, this is the perfect opportunity for you.

Benefits

Health and wellness benefits

Travel opportunities

Employee-led Business Resource Groups

Qualifications

• 3+ years of experience in fraud investigation or digital products.
• Strong analytical skills and problem-solving capabilities.

Responsibilities

• Manage security risks related to digital fraud and respond to incidents.
• Ensure effective communication for executing the Digital Fraud strategy.

Skills

Problem-solving skills

Analytical skills

Communication skills

Adaptability

Education

Bachelor's degree

Master's degree (preferred)

Tools

Microsoft Office

Excel

SharePoint

Teams

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Join our Cybersecurity and Digital Risk (CDR) team to help us also lead the airline industry in cyber-safety. United’s CDR team is tasked with keeping our customers’ and employees’ information safe and secure. Our primary mission is to embed cybersecurity into the DNA of United Airlines by reducing business risk through implementation of strong cybersecurity standards.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together. Apply today!

Key Responsibilities

• Manage and detect security risks related to digital fraud, respond to incidents, and work on complex detection projects impacting the company.
• Ensure effective communication internally and enterprise-wide for the successful execution of the Digital Fraud strategy.
• Prioritize and resolve vulnerabilities, provide technical guidance, and collaborate across teams to address fraud-impacted accounts.
• Research emerging technologies and solutions to enhance efficiency.
• Work within established procedures, adhere to SLAs, and analyze operational metrics regularly.

Qualifications

Minimum Qualifications:

• Bachelor's degree
• 3+ years of relevant experience or successful completion of the Early Career Digital Leadership Program / Cybersecurity Rotational Program.
• Experience with at least one of the following: consumer digital products, customer loyalty programs, fraud investigation tools, financial crimes investigations, account takeovers, or identity theft analysis.
• Strong problem-solving skills and ability to communicate clearly to non-technical audiences.
• Excellent analytical skills and attention to detail.
• Ability to adapt quickly to changes and work independently.
• Proficiency in Microsoft Office.
• Willingness to travel 10-25%.
• Legally authorized to work in the U.S. without sponsorship.

Preferred Qualifications:

• Master's degree in relevant fields
• Certifications like CFE, CFCS, CFCI, CCCI, Security+, Network+, AWS, CCSP, CRTO, OSCP, SANS, CISSP.
• Over 4 years in fraud or financial crime investigation roles.
• Intermediate to advanced skills in Excel, SharePoint, Teams.

Post expiration date: 5/23/2025