Analyst Data Commercial & CM Technology

JetBlue; New York (NY); Hybrid; USD 68,000 - 112,000; Full time

Job summary

JetBlue is seeking a Data Analyst, Commercial & Crewmember Technology, to transform diverse datasets into actionable insights that drive strategic decisions. You will build dashboards, reports, and analytical models while collaborating with Product Managers, Data Engineers, and business stakeholders across the organization.

The role emphasizes measurement of product adoption, operational performance, and ROI of technology investments, with a focus on governance and reusable analytical assets.

Qualifications

• Bachelor's degree or equivalent experience in a quantitative field.
• 2+ years analytical experience and strong SQL proficiency.
• Experience with data visualization tools and dashboards.

Responsibilities

• Analyze commercial, operational, financial, customer, and crewmember datasets to identify trends, opportunities, risks, and business insights.
• Develop SQL queries to extract, transform, validate, and analyze data from enterprise data platforms.
• Design, develop, and maintain dashboards, scorecards, and reports communicating KPIs.
• Perform ROI analyses and measure the business value of technology investments.
• Collaborate with stakeholders to define success metrics and establish KPIs for new initiatives.
• Document datasets, reports, dashboards, and analytical methodologies to ensure reusability.

Skills

SQL

Tableau/Power BI

Python

Data modeling

Data governance

KPI development

Communication

Education

Bachelor's degree or equivalent

Tools

Snowflake

dbt

Azure Data Factory

Databricks

Job description

Position Summary:

The Data Analyst, Commercial & Crewmember Technology is responsible for transforming operational, commercial, financial, customer, and crewmember data into actionable insights that support strategic decision-making across the organization. Working closely with Product Managers, Product Owners, Data Engineers, Data Architects, and business stakeholders, this role develops analytical solutions that measure business performance, product adoption, operational efficiency, and the value delivered by technology investments. This position offers an exceptional opportunity for a highly analytical, intellectually curious, and technically minded early-career professional to contribute across the product lifecycle-from exploratory data analysis and requirements validation through post-implementation performance monitoring and benefit realization. The successful candidate will build reports, dashboards, and analytical models that enable leaders to make data-driven decisions while continuously improving the organization's data assets and reporting capabilities.

The Data Analyst will also be responsible for documenting analytical assets, including datasets, SQL queries, business definitions, reports, dashboards, and methodologies to ensure analytical solutions are reusable, well-governed, and easily maintained. Through collaboration with cross-functional partners, this role will help establish consistent metrics, improve data quality, and provide measurable insights into the return on investment (ROI) of Commercial and Crewmember Technology initiatives.

Essential Responsibilities:

• Analyze commercial, operational, financial, customer, and crewmember datasets to identify trends, opportunities, risks, and business insights.
• Perform exploratory data analysis on new and existing datasets to understand data quality, business meaning, and opportunities for analysis.
• Develop SQL queries to extract, transform, validate, and analyze data from enterprise data platforms.
• Process, cleanse, validate, and verify the integrity of data used for reporting and analysis.
• Design, develop, and maintain dashboards, scorecards, reports, and visualizations that communicate business performance and key performance indicators (KPIs).
• Develop post-implementation monitoring dashboards and recurring analytical reports that measure product adoption, operational performance, customer and crewmember experience, and business outcomes.
• Perform ROI analyses and develop measurement frameworks that quantify the business value delivered by technology investments.
• Partner with Product Managers, Product Owners, and business stakeholders to define success metrics and establish KPIs for new products, enhancements, and strategic initiatives.
• Conduct ad hoc analyses and present findings, recommendations, and business insights in a clear and concise manner to technical and non-technical audiences, including senior leadership.
• Support business case development by providing quantitative analysis, forecasting, and scenario modeling.
• Research emerging analytical techniques, artificial intelligence, and automation opportunities that improve reporting, analytics, and decision-making capabilities.
• Collaborate with matrix partners across Commercial, Operations, Technology, Finance, and Crewmember organizations to understand business challenges and develop analytical solutions.
• Perform other duties as assigned.

Minimum Experience and Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Data Analytics, Statistics, Mathematics, Operations Research, Economics, Engineering, Business Analytics, or a related quantitative discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
• Two (2) years analytical (or related) experience.
• Demonstrated proficiency using Structured Query Language (SQL).
• Strong analytical, quantitative, and structured problem-solving skills.
• Strong written, verbal, and presentation communication skills with the ability to explain complex analytical concepts to non-technical audiences.
• Strong organizational skills and attention to detail.
• Demonstrated ability to learn new technologies quickly and adapt in a fast-paced environment.
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the United States is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:

• Internship, research, or project experience developing analytical reports, dashboards, or business intelligence solutions.
• Experience with Tableau, Power BI, or similar visualization platforms.
• Experience with Snowflake, dbt, Azure Data Factory, Databricks, or cloud-based data platforms.
• Experience using Python for data analysis or automation.
• Knowledge of data modeling, data governance, and data quality concepts.
• Familiarity with KPI development, performance measurement, and post-implementation benefit realization.
• Experience documenting datasets, reports, dashboards, SQL queries, and analytical methodologies.
• Ability to work effectively in cross-functional teams and manage multiple priorities.

Crewmember Expectations:

• Regular attendance and on time punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• Candidates must reside within 50 miles of any JetBlue BlueCity location and be able to attend in-person collaboration sessions for a few days each month.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment
• Remote work environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $68,000.00 and $112,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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